I have seen much of an diss-aggrement about the freewallet and there support team.

You should post proofs to your conversations with the support and also the transaction to which you are pointing so that the community here could atleast review it and act accordingly.

I have personally experienced some problems with there support. Once there was bit of an mistake in the transaction memo while I recieved a EOS transfer in my Freewallet account. I contacted the support via email, they replied to me and said would solve the issue. It was basically solved after some weeks and I got my transaction back but they charged around 10% of the total transaction as fees which did not satisfy me. From then I tried avoiding them.

This is the official Bitcointalk ID of the Freewallet: https://bitcointalk.org/index.php?action=profile;u=1177176

If you could provide proper proofs about your abuse as I mentioned earlier the community would react in a better way. For now you lack the evidence her as per I see.

Hello wanghenlen,

No worries: your account is totally safe. We are running the verification procedure and reviewing the documents you've sent. Thanks for providing us with extensive information on your account, it helped a lot.
We'll be in touch with you until the procedure is over to make sure your withdrawal will be as smooth as possible.
 

Hi,

We need to confirm ownership of your account. This procedure is common for financial services.

Dear wanghenlen,

Kindly stick with your support ticket, we'll advise you the best possible solutions.

Hello,

The basic security tips would suggest no particular stages of the verification process could be ever rendered on the public source.

We'll be glad to notify the community about the resolved status of this case; just keep up with this thread.

Please note that the account isn't blocked but withdrawals are temporarily suspended for security reasons as suspicious activity in the account has been detected. At the moment we are awaiting for all the necessary data to be provided by the user.

Thank you for your support, I also hope that he can return my USDT directly. I updated my post and I will keep updating in the future.

Free wallet is a scam. They did the same thing to me about two years ago. Used it when I first started eth mining. mined about 2 eth when it was transferred out of my account to a user that had 10's of thousand of deposits coming in all from freewallets address. Tried the support ticket they told me the same BS i must have gotten a virus on my computer and some one stole my account or some crap. As I told them Kinda funny how none of my other wallets are comprised, and still to this day haven't been computer is still just as clean as it was back then. They are a bunch of scammers steer clear of that wallet for sure. I am pretty sure I even posted about it. I did and here is it. https://bt.irlbtc.com/view/1964190.msg30380854#msg30380854

Again steer clear of the scammers and their wallet!

Can you tell us on what basis you conduct an account have suspicious activity? And how did you prove that they really have suspicious activity? I think this verification is working backward. Before accusing them of suspicious activity, I expect services providers to provide the necessary evidence that supports their claim publicly (or at least to the subject).

Simply saying your account is suspicious, so we need your ID is out of my mind. Would you allow us to request the ID of the site operators/team?

Hello, due to security reasons, we are not able to disclose our procedures.
Not sure which ID you are asking. Our terms and conditions include necessary clauses.
Thank you.