Free wallet is a scam. They did the same thing to me about two years ago. Used it when I first started eth mining. mined about 2 eth when it was transferred out of my account to a user that had 10's of thousand of deposits coming in all from freewallets address. Tried the support ticket they told me the same BS i must have gotten a virus on my computer and some one stole my account or some crap. As I told them Kinda funny how none of my other wallets are comprised, and still to this day haven't been computer is still just as clean as it was back then. They are a bunch of scammers steer clear of that wallet for sure. I am pretty sure I even posted about it. I did and here is it.
https://bt.irlbtc.com/view/1964190.msg30380854#msg30380854Again steer clear of the scammers and their wallet!
Hello
Gecox22, we are sorry that this situation took place, but your case is different and had nothing to do with KYC, and like you are saying in that message the amount was actually 0.1 eth. We have replied you back then that it looked like the access to your account was compromised (you received reset password message like it was mentioned in the thread).
Freewallet to me
Dear customer,
We offer you to make a Skype call with us on Monday at 11:30 AM.
Is this time convenient for you?
Our security department will ask you some questions about your funds and your account.
Please also prepare your documents (ID and bank statement).
It's inconvenient. Why do you need Skype now?
We don't use skype.
How unreasonable it is. Everything you need to verify meets your needs.
I just use Freewallet for convenience.
Freewallet's step-by-step puzzlement is quite unreasonable to me.
Next step, do I need to go to your company personally?
