Hi, I will wait the 60 days ( they said me I will have to wait up to 60 days ) to pass before making a accusation obviously. I was just saying they're very slow 🐌 ( usually similar stuff is solved within a week in some casinos like rollbit as example ).
60 days is the standard maximum duration on case like this but normally they will fixed the problem quickly if you keep asking for an update or you manage to get in touch with their Bitcointalk representative.
I'm not sure why some people calls it 'kindly gesture' we ain't depo to do some donations to casinos. If you have weird depo methods and not as usuall put some alerts as on all the casinos ( rollbit just eth network had alert, betfury minimum depo had it and much more ).
Its a kind gesture because casino usually put a note/warning that you will lose your funds if you deposit wrong token. Its considered as loss but they are giving you consideration to recover your funds due to your own mistake.
About the delay, that's why I reply, cuz usually this matters are solved within a week. Sorry for the first reply that wasn't completed, yes I contacted them and get some of that AI template answer.
This matter is not typically solved within a week unless casino already have support dedicated on this specific case. But this case is special since its an error to your side that requires personnel to work out of their scope of work thats why they ask for fees.
By they're terms & conditions this ain't a "kindly gesture", even worse cuz they have a "refund policy". A "kindly gesture" as example, is where you got in terms and you also get a warning but they will still help by paying a fee so is not the case.
Lets not complicate over a non trivial thing. We just consider it as kind gesture since your funds supposed to lost already if the casino will stick to their rules that you will lose fund if you deposit different currency on address dedicated for specific token.
I hope you will get back your funds.
Hi @dimonstration , I will be more than happy to lose funds if was in terms i signed but isn't, that terms & conditions needs to be respected from both parts: customer & seller, that's how it work.
@leo996: Your case was submitted to our payments provider on the 6th of September, and the recovery process officially started that same day. As we mentioned earlier, our provider has informed us that such cases may take up to 60 days to be resolved.
At the moment, we can see that the process is still ongoing, but not yet finalized. We kindly ask you to wait for the given timeframe to pass, as these cases unfortunately cannot be expedited on our side. Please be assured that once the recovery is completed, you will be updated immediately.
Hi, @Winz, finally a decent answer, you need to update support AI templates answers (cuz they wrote me: our team working on).
