This is when you want to say "You know what's not professional? Me grabbing the next flight over there and kicking your ass to a pulp... That's not professional"... but don't, because you're professional

+1  ~riiight !!!

Probably not the best idea, but maybe someone better should start to make hardware in the industry instead. If someone with that kind of attitude is doing it, it must be easier than we think

The problem is not only in suppliers but also in the buyers. Because of frequent scams and delays people became incredibly suspicious, aggressive and hard to reason with.
Only here you will find people calling others thieves and scammers because their package was 1 day late or they didn't get a cable worth $5 with their $500 miner.

I think most see that as unreasonable. I've been following the community for almost two years now, and Gaw is the only supplier I know of who are even coming close to the professionalism I'd expect demand from a company that I'm doing business with. Everything else has been completely unacceptable either in terms, lead time, price, conduct or a combination of those. And I can only agree, scams have been running rampant the whole time in various forms. But I'm glad to see there are signs things are improving. There's still a lot of room for improvement though.

I tried posting a new message on hashtrader but couldn't figure out how, only how to reply. What a terrible software that is!

Anyways, as a buyer, should I be concerned with all of these QA and Hardware hiccups with these zeus units? I am a bit disappointed that on Sunday I was told my Hosted Miner was going to be up, only to have the date pushed till Thursday again today..

With that being said, I understand that GAW is not to blame completely for this. It appears Zeus is not doing proper QA checks and sending out garbage much like KNC did with the neptunes.

So I guess what I am asking, is what is the type of warranty on these items? I bought a war machine and 3 black widows, and now all of these problems have me super paranoid that before my unit even has a chance to ROI it wont even survive. I haven't received any items yet but I am just overly paranoid that these units are not built to last, rather slapped together as fast as possible and not thoroughly tested... Is there any type of re-assurance that comes with them?

I thought Gridseed QA was bad, I bought 50 units, most of them had missing screws, thermal pads that didnt touch chips, poorly lapped heatsinks, the whole 9 yards (I bought those from zoomhash, but its not their fault either).

I have one Week 1 Fury and it does exceed the advertised hash rate.  
I've had poolside 24hr average hash rate make it to 1378kh/s.

It would take 4 of the unmodified Gridseed 5 chip device to make or exceed that hashrate.  Cheapest price for a Gridseed was $60 for a little while so $240 acquisition cost. Power consumption would be close to 30 watts.  It would have cost over $800 when they first were released!

3 volt modded Gridseeds would exceed the Fury hash rate by 100kh/s but power consumption would be over 60 watts and acquisition cost $180 if you were able to get the $60 pods.

So the Fury at $140 right now and at or just under 50 watts is progress.  The bigger miners $ per mh is probably even better.

Fury tuning and mods topic https://bt.irlbtc.com/view/644921.0  We've only just begun tuning these units   & might as well have fun with them.

7 hours? My week 2 Fury, which initially went online June 2nd, has been offline probably 80-90% since then and at the moment is STILL down.

There is a big link on the bottom "Why not create a topic?"


If the hardware arrives damaged you will of course get refunded, but as far as I know no hardware supplier offers a complete warranty like 1 year.
Big hardware companies have teams that assess refund claims and check if the hardware was used properly. Imagine someone spills water on the miner, writes to the supplier that it stopped working and requests RMA.

Thankfully GAW's units don't have this problem.

Since I haven't seen anyone else post their experiences with returns, I'm going to add mine.

First, let me say that I still believe that GAW has gone above and beyond in most cases and will probably come out of this as one of the most reputable mining hardware dealers. Pre-sale customer service was terrific and hardware was delivered very close to when it was promised.

But... post-sale care has some issues to work out. From what I can tell, returns and exchanges need to get Josh's direct approval and since he is tied up with so many other things, the back-and-forth communications take days between responses.

I won't fill this up with the details of the email exchanges. All of them have been very cordial, and there have many, but there are some things that I would caution others about:

1. I never was able to get an actual RMA, except for the email note from Amanda saying that it was okay, which I got after I notified GAW that I had already shipped them out.

2. GAW has had the returned Falcons for almost a week, and I have neither replacement equipment, store credit, nor full refund.
I have been trying to figure out some equitable exchange or return, since I am no longer interested in Zeus-produced equipment. Originally, I requested credit towards the purchase of an A2, but they have since disappeared from the site, the Gridseed delivery dates keep getting pushed back, and the S2 is there for show I guess, since there's no link to either order or pre-order.

3. I do believe that they will make good on their warranty/guarantee, but as it stands today, they have my pre-payment in full for Week One miners and I've got nothing.

IMO, this is mainly a result of delays in communication resulting from needing approval from the top, and could probably be solved by giving the customer service folks the authority to accept returns and issue refunds or exchanges. I appreciate that Josh has been offering to let people email him directly in order to solve problems, but as a business owner, I'm sure he understands that empowering his employees to solve the problems directly is a more scalable solution and leads to better, faster customer service.

Last, there needs to be a better process for RMA. Immediate issuing of RMA numbers, mailing details, and instructions. And when the units arrive at GAW, the customer needs to be notified that they have been received, when they've been accepted, and when they can expect a refund.

Update (07/12/14): Sometime overnight, a credit was posted to my account. (Which I hope to apply to some non-Zeus hardware in the near future.)