This thread is like a sock puppet paradise

They have been selling miners since March, not "a month old". See the links in the OP for the announcements. The issue with hosting has been going on at least since mid-April, and we've been told countless times that it has been solved, new data centers were being built, new power feeds were being installed, DHL drivers were being bribed etc etc. But yeah, if dozens of e-mails is a sign of good customer service then GAW is great.

I'm confused now - you emphasized that they are a young company and now you're saying it doesn't matter? So what's the reason or excuse for the piss poor customer service then?

By the way hashtrader is linked in the original post of this thread and I added a link to the freshdesk site too, but this still doesn't help customers who are not aware of bitcointalk and don't realize that the obscure community link on the website is actually a support link.

If you want to see hostile wait until Panda comes along

Yesterday was a holiday so you can't count it

Hi,

I am Amber, the Community Relations Manager for GAWMiners. I wanted to give you all an update on what we have going on at GAWMiners and Hashtrader.com.

We have heard your concerns about our hosted option and we understand. Our Hosted team works around the clock when customers are not hashing.

We are a new company, but we do not use that as a crutch. We hold ourselves to the highest standard and we are always looking for ways to improve. We understand that our response times have been less than stellar recently and that is exactly why we are adding staff to our GAWsome Customer Service team. We have also recently rolled out a much more efficient ticketing system.

I want you to know that we are genuinely invested in our customers and the good of this industry. We appreciate your continued support along this crazy and GAWmazing journey!!

Please come see us at Hashtrader.com for ideas, talk, and hardware.

If you have any concerns or issues that need to be addressed please visit our new ticketing site https://gawminers.freshdesk.com/support/login However, if you feel that your tickets are not being resolved in a timely manner, please send me a message directly via Private Message on Hashtrader.com or email at amber@gawminers.com

Guys, I don't know about any others, but me is rather "extremely unhappy" with your service. Probably this is my personal lack of luck, but I am waiting for refund since July, 13th. You had almost a month to make only one BTC transaction back. I wrote to several people (now I know Thomas, Amanda, and you, Amber...), I have a request in zendesk, I was at hashtrader... "Time is money", and I lost almost a month already. How do you say, "or we pay for your mining time!" - I don't need much (but it could be great, 1 month of 5 Mh/s of scrypt mining - and I would post a glory-post here...), just PLEASE pay me back my BTCs for my cancelled order #9237.

Sure you maybe are extremely busy there, but one month of expectation... For simple (AFAIK) refund...

p.s. your new system gawminers.freshdesk.com seems to be hangy... My ticket is still in "Awaiting your Reply since last 3 days 11 hrs" state while I have answered there one day ago...

My experience with gawminers hasnt been good. I ordered a week 4 fury miner in june and it was expected to be delivered before 21st june but it didnt. I wasnt provided any tracking number so i also couldnt track where my package was stuck. After contacting gawminers 4 times, i was told that the package has returned to the workshop due to a bad address moreover last time when they sent a package to india it got stuck in custom and i should better get a refund instead of trying to get the miner being sent again. I got the refund but it was a complete waste of time for me. If they cannot ship to india they should have told me earlier.

It's a complete waste of time for them too.. At least they refunded you, look at how well BFL refunds are going

First of all, i m not making any claims I am just sharing my experience. Secondly, the address was 100% correct i have ordered a lot of stuff from amazon and ebay to this address and none of them have failed ever. Thirdly, they never issued me a tracking number so i couldnt even tell where the package was. It also took 4 support tickets to get a reasonable response.