I've never had your type of experience on Rollbit, though I don't play frequently there, but what I can tell you is that, Rollbit is like, or among the best and most reputable casinos listed on this forum, so I advice you not to fret, your issues would be resolved eventually.

And I believe mistakes some of us make is, not going through kyc verification before depositing huge amounts and playing on any casino of choice, had it been youve been you verified your account before depositing and playing, I believe the process of withdrawal would have been easier and faster for you..

And also, like yahoo6228 have stated, try and find out the wager requirement before withdrawer for Rollbit, that could be another issue to contend with even after the issue with kyc is resolved.

Goodluck.

First of all, since Rollbit was a new site for you why did you deposit 12,000 USD on their site ? I know that Rollbit is a trusted site but since you never played there before it makes no sense to deposit so much amount.

Secondly, if you were not allowed to bet 5000$ at a single time, you can bet with 200$. Also, these restrictions favor the gamblers because if you bet 5000$, you could lose them all in a single bet.

By the way, it seems that you are a very rich person who is willing to bet high stakes on bets and is not afraid of losing money. Not relevant here but what is the maximum amount of money you have lost in a single bet?

I think it is more likely that this is simply a case of the customer support service of Rollbit being too busy and not having the time needed to attend the OP, obviously the OP is nervous about this and they are suspicious about the whole situation, however some casinos can take a lot of time to resolve something like this, so to me this is just a case of the customer support being inefficient and not a scam attempt, but lets see if we receive an update from the OP about it.

So to update. They let me withdraw in the end so I have my funds back.


But they asked a lot of weird questions on the KYC video call. Even asked to log into my wallet whilst on live share screen?

Glad to hear the latest news from you, your case has been responded to by the team and has been resolved!

I've never had any contact with KYC on rollbit, but all KYC I've completed on various casino sites and exchanges have never confirmed wallet addresses because KYC only deals with personally identifiable data.

This is also what I am thinking, it is possible that Rollbit is implementing a wagering requirement before anyone can withdraw what they deposited to prevent players to use the platform for money laundering.


It makes sense since @OP only wagered $1k out of $12k he deposited.  With the huge amount of money being deposit and the ratio of amount being wagered before withdrawing, it will really alarm the system of money laundering.  The platform may also ask @OP the source of the fund if they suspect that the money came from illegal means.  We have seen this kind of incident where a casino asked for the source of the fund so it is not impossible for Rollbit to ask the same before releasing or confiscating your fund.



Good to hear that you got your fund back and did not undergo such long process of source of fund verification



I think it is better than you providing the source of funds which may take longer than what they asked you to do on the live share screen.

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Btw, you should edit your title since the case is already resolved, it will be unfair for Rollbit if you keep your title this way.

Standard practice by most casinos that are AML complaint lately. The good news is that they let you withdraw your money minus the stressful wagering requirement, which was quite a worry since the bet limit was so small compared to your account size.

Login your wallet in Rollbit? Well if they asked you to login your personal wallet then better to create a new one just to make sure your funds are safe, this is my first time to read this kind of KYC.

Anyway, at least you get your money now and its good that Rollbit solve this issue. Probably they are just too busy to attend to some other concern and that’s why they are not able to reply at your concern instantly.

For sure they needed to confirm thoroughly before releasing the funds to you so you should not mind the investigation being done by them through the video calling. The important thing is that you your funds back and now you know that Rollbit is a trusted site and they won't scam you.

Anyways, now its time to lock this thread.