I sent all this documents and after about 15 hours my acc was blocked, and then i received email that i my documents are fake. Casino fully ignored my, and do not want to resolve this problem and find any way that i can approve that documents are real. I write few emails, how i can make approvment about my documents, but zero answer. Support only copy passte about fake documents.
Sorry for what happened to you, I hope that
Coinbox1 will come here to clarify and solve your problem, he is last active today or you can send him a private message.
There is a question for you:
Have you tried to use any Photoshop software to modify your passport? If the answer is no
Then any representative of Trustdice should ask you for a selfie while you hold a passport or a recorded video clip of you. because what they indicated to you that the documents are fake without giving more details is totally unfair.
It is worth noting that there is one of the new complaints on
Trustpilot from one of their clients who faced the same problem as you about fake documents, and they explained that their risk department reviewed his documents, but they also did not clarify more details, just copying and pasting their terms without any clarifications or procedures they ask or take from the client so that they make the right decision.
