The chat support said at some point, "please clarify about what money do you mean? As i see, you don't have any funds on your gaming account."
What's the issue there? Why would chat support tell that even?
I think there's something here. It's possible for someone who claims to have funds, he doesn't include the ss account balance that contains $3000. $3000 is not a small amount, need further investigation on this.
Also include supporting evidence, such as the source of the $3000 from a deposit or from a referral. If you deposit crypto there is a history of transactions included, if you deposit using a bank account there is also proof.
CS said there was a TOS violation. Maybe there is a more explanation regarding this violation?
In that email, your account is blocked for violating the TOS. they are doing an investigation, it looks like there is a suspicion of game play between connected accounts. Maybe you should wait for their investigation to finish. And if the results are not in accordance, you can file an appeal by including supporting evidence.
If indeed you intentionally make a mistake, and cheat it. Maybe it would be better if you admit it