no proof no explanation they said suspicious and locked my account and took my money

here is my deposit proof
https://uphinh.vn/images/2023/05/31/e9dd8f30674d2307bb44246c860101a6.png
https://uphinh.vn/images/2023/05/31/5e24849e438b1de4b55f097e511197c1.png

https://tronscan.org/#/transaction/10b765bf16ba576290a3962a687c1d988f2c0a5e58c0cb9b2a9feb8a71e964bc

https://tronscan.org/#/transaction/276f4367e3272175fd31155bbb24b482b51efecc476fea2d058baf7fb701ab14

It is true that the security team is responsible for account investigation and should have been able to forward his  offense or fault to customer care to have him know what wrong he committed to warrant his account being blocked or suspended as the case maybe but here we have a customer care that should have been briefed after contacting the security but seems they did not give the customer care any hint of what happened do hence the cluelessness of the customer care service to update him on his offense. Looking at the chat you could tell even after some days interval still yet the customer care could not do update him of his offense.

Hi OP
coinzino.io says that your payment has been paid in full, is that true? Have they resolved this issue with you?


I hope this problem is solved. If so, then this forum can be a useful solution for every user. Hopefully incidents like this will not happen again.

As per whois;


The domain was registered last March of 2022. Having that said, it's still new and it can take away the deposits from its gamblers if ever it has.


It's better for OP to verify this as what coinzino's rep has said that the OP has been paid in full. Well, for further reasons they're not going to disclose what violation OP did and his account is already closed.

So that's a good riddance for OP.

I feel very bad right now after reading this very post because I could only imagine what op might be going through now and the chat support ot customer  support isn't even professional about their response and why will a fraud team close  down someone's account without actually pointing out the terms and conditions that was bridged and this is a clear case of a casino  playing dirties with their terms and conditions and I think this is a typical  criminal  act and should be treated as such.
I hope op stays strong to fight through this and you should try getting your lawyer to seek legal advice I suggest to know what next to do.

Upon reading the conversation, I do think that there is something wrong with the casino.  If we notice, the support keep on saying that @OP breaks their terms without revealing what terms of the agreement is broken.  This is a simple saying that the casino is scamming @OP of his money.  The casino support should identify and tell the offender of his offence not just saying he broke the rule.  If @OP broke the rule, they must specify which one it is but it was never been specified, I agree that you should escalate this matter and share this to askgambler and have them investigate your case.


With the amount of deposit of @OP ($1k+) getting 3k winnings shouldn't be a problem, it is just two or three times of his deposit, and in gambling it is not news to have it 2x or 3x when you are winning,  not because an account is winning they are cheating the casino.  Oftentimes, a newly created account has this beginner's luck where they win a good sum of money.  

And if the casino accused the player of breaking the terms, they must specify which of the term is broken but sadly they did not.

What a pleasant news to hear...

With everything that has transpired I'd advised that you take a second to think before you continue using the casino and if you feel that something like this might occur again then it's best that you settle down and look for a more reputable casino, we have a lot of them here you could just scan thought the service board or service discussion board and read through their ANN to see if you'll see any one that suites you.

Once again congratulations on you successfully recieving your payment from the site, what a pleasant experience indeed.

Good to hear that they've paid you but you'll never comeback to them anymore. It seems that the thread you've made against them helped you out and that's fine.

Since your problem has been solved and you've been paid by them. This thread has already served the purpose and it's now time for you to lock this thread to avoid unnecessary discussions.

Coinzino are fully represented here and here is a link to their profile   https://bitcointalk.org/index.php?action=profile;u=3507977. With respect to a gambler defaulting their terms and conditions, be it known or unknown to the gambler, the casino must reply to the gambler letting them know of their offense and  citing the offense as captured in their terms and conditions of services this we can be rest assured
that the casino is being fair on their judgement and if there must be a bargain, it would start from there while the consciousness of gambler is already awaken to their offense. Since they had no  evidence against OP they had to return the payment in full https://bt.irlbtc.com/view/5454469.msg62332902#msg62332902 and it was confirmed by OP https://bt.irlbtc.com/view/5454469.msg62336041#msg62336041 but what we are still wondering is they have not disclose the transaction hash for us to see if truly what they have told us is the reality.