Some information about the Bitrefill card. I have not done KYC on the card, being still at the first level. I have already made small deposits to test and see how it works.
But, I recently made a deposit of a slightly larger amount than the previous ones and it took a long time for it to become available. When speaking to support, who were professional and quick to respond, they said that the deposit had been "rejected by the validation system", and they wanted to refund that amount.
They returned it without any problems. However, I asked for more details to understand what was happening, and the answer was a bit vague, as quoted:
The transaction was declined as it did not meet our internal processing criteria, following our routine compliance review and blockchain data assessments, in line with legal requirements for all transactions.
This is a note to keep an eye on deposits made at Bitrefill, which may have some "limitations". Since everything was handled fairly quickly and was resolved, I won't point out anything negative. But I should be more careful.