This is the only second casino I have seen asking for a notarized documentation during KYC verification. In the other case I saw before, the casino was trying to prove whether the person in question had forged their documents, leading them to lock up his funds and ban the account but in the end the complainant won the case.

I hope this Notarized documentation comes on only in specially cases and not everyone that is trying to verify for KYC

Why would they ask this if you players are not using credit cards? Even stranger is strict notarized document for casino with Curacao gambling license
I wont register with this strict kyc rules, but maybe they did this to protect against bonus and free spins abuse.
They are offering 50 free spins and I am sure some people will try to earn more from this and get flagged by system.

This is something that you don't read very often in Terms Of the Service of a casino, I have never encountered a KYC that needs to be validated although it is a measure to prevent forgery much better than taking a selfie in one of the landmarks in your city, the other one is questionable because especially in a third world country, not everybody has a credit card, if you can't produce a credit card your funds will be locked.
This casino is not yet fully established to ask for a very strict KYC requirement and it's a turn-off for gamblers who value their privacy.
Another reason why reading the TOS will save you in many cases

They could have implemented it later when they had fully established their reputation but not if they are the new casino that just building their brand here in the industry, this is a big turn-off for players they will have second thoughts about picking this casino and including it to their list of casinos to play, even the top casinos in the industry do not ask these requirements.
I don't have a credit card and I never thought of taking one I only use Cryptocurrency on all the casinos I play and I'm not sure I'm not the only one there are so many of us, so that's a big number that will not play on your casino, unless they missed reading these requirements.

Obviously that he mentioned about  he was just posting this as being paid so he has no
connection in the team by all means , and about those concerns you asks? I believe that only the team
will address everything for you.

Welcome to the forum Guys , waiting for the official representative to clear everything
 here aside from the OP.

Dear players,

Thank you for taking the time to share your thoughts and concerns with us. We sincerely apologize for any frustration caused by the current bonuses and wagering requirements. Your feedback is invaluable, and we want you to know that we are taking your comments seriously.

We understand the importance of creating a gaming environment that is both enjoyable and fair for our customers. We are currently in the process of reviewing our bonus structures and wagering requirements to ensure they align with your expectations and make your experience with us more enjoyable.

Our goal is to create an environment where every player feels valued, and your feedback helps us in that endeavor. We appreciate your patience and understanding as we work towards implementing changes that will enhance your overall experience.

If you have any further suggestions or concerns, please don't hesitate to reach out. We're here to make your time with us as enjoyable as possible.

Thank you for being a valued member of our community.

Best regards,

Joya Casino representative

It is nice you are here and I would say a warm welcome to this platform. I see your casino is a new one here and going by your response to the comments from members here, would it not be better you run a review campaign to get more clues on your casino that are yet to be fixed. Doing such would help strengthen your casino to rendering good services because members here can do a good review of casino and giving genuine report which would aid you know how well you have prepared  to face the competitors out there. Reviews helps to align the casino to the current state of demand in the gambling world. Of you try doing it I think it would give your casino a good edge over others.

Their representative did a good job by creating an announcement thread, and that is the first move by any casino really ready to do anything on this platform. The announcement thread is very vital for any casino here because it makes known the presence of casinos and their services rendered. It is more of a customer-friendly relationship because gamblers present here who are registered members on their platform would easily communicate with their representative to resolve issues.

I strongly believe they are set for the game because taking these steps speaks of their intentions of probably launching their promotional campaign as it is normal here, but however, as you have clearly said, they are possibly taking it phase by phase so they do not miss or mix up things while in the process. We await their launch, though.

Welcome to bitcointalk!
I just visited your website, and don't know if it's only me or what, but it took too long to load. Even after it finished loading some contents did not show up! For example, I can't see the games under each category. For the record, I'm on mobile and my internet connection is good.


Thank you for taking the time to post this but I hope you will address the kyc concern that has been already raised by many members.