After my two-year journey on Rollbit, Ive lossed over $100,000. my ex-girlfriend, in concern for our well-being, took the initiative to request the closure of my Rollbit account after a substantial loss. Regrettably, Rollbit promptly complied without verifying the request, resulting in confusion on my end.
If you're confused you always have the support to confirm before proceeding, unfortunately, you proceeded to create another account without verifying which resulted in a violation, you're so in a hurry when it will take a few hours for the support to address your issue.
Following a 30-day waiting period advised by Rollbit support, I attempted to reactivate my account without success, I then decided to create a new account, experiencing both losses and, eventually, a notable win. My elation, however, was short-lived when attempting to withdraw $1000, followed by another withdrawal request of $1500. To my dismay, support informed me that my withdrawals were forfeited due to an alleged connection to a previously banned account.
You assume that you can reactivate your account, and again fail to contact, confirm, and ask for support if you can create a new account you are in a hurry and decide on your own without verifying when it will take a few hours to address your concern.
The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. Seeking advice on potential resolutions and exploring oversight from a gambling authority for crypto casinos seems prudent, given the circumstances. It appears unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.
Not because you are not informed you assume that it is ok to create a new account, the email could have landed in the spam folder so you might have overlooked it, when in doubt you should ask, the best people who can interpret terms are those people who create it, I don't think you have a case here but you can try and create an accusation in the scam section but its already given that there's an error on your part.
