Hello,
I have a serious issue with Whale.io and would like help from the representatives or other users.
Problem:
On June 6 I won and requested a withdrawal of 501.1461 USDT.
The funds were sent via Antarctic Wallet, but the transaction was cancelled due to an AML check. The money was returned back to Whale.ios wallet.
Proof:
My withdrawal address: 0x75046d1928A6f10Be7334dc8Ff540bD3B28D953F
TX from Whale.io to me: 0x407ee3938f9cbd7943ee19abfc75db577944005ec1b8a4a022e1e4c7392606f0
Refund TX back to Whale.io: 0x66728915c67bb273c468282100227996a76ebacc7fb4e4587b8ec911444e0944
I have full screenshots from Antarctic Wallet.
I contacted live chat support (Anna) for several days. The case was escalated, but today they closed the ticket as Resolved, even though the 501.1461 USDT has not been credited back to my casino balance.
This is unfair. The funds safely returned to them, but I still havent received them.
Request:
Could a Whale.io representative please check this case and credit the funds to my balance?
Account details:
User ID: 21298908
Username: owakasaskks
I will attach screenshots below, including the one showing the ticket closed as Resolved.
I am not accusing the casino of scamming. Im simply asking to verify the refund and return the money to my balance.
Thank you.
screenshots
https://imgur.com/a/pf7VIivFor this reason you should ALWAYS use your own wallet that has no one to cancel a deposit because of AML checks. Why use something that can just cancel and refund coins? We all know you can not send back to the same address when you talk about a casino or exchange withdrawal because they send to many customers at once from many different wallets
It's understandable that Whale sometimes will take a long time to confirm or resolve this because they need to do everything manually. I would not call scamming because of this, it was your mistake not theirs
Just imagine that a real representative will need to manually review everything and manually recover the coins