Intro::This is my first post here. I apologize if I have missed any formatting, etc. Duelbits lied, scammed, and deceived me for $7,900 around four days ago.
What happened::I made an account and did a VIP transfer from Roobet, I was then given a 100% deposit bonus offer and told I needed to wager 5x my deposit to unlock my 100% deposit match. After many hours of play, I deposited $7900+ and then fulfilled the $39k wager. It then came time to collect my bonus of $7900, I didn't get it and was told it was under review, and I was then asked to upload KYC, which I did successfully. The management team then told me I broke TOS and was not eligible for the bonus, despite the fact I had been given it and wagered $39k to get it. They said that the funds deposited and withdrawn are linked to other users. I then offered my explanation; I withdrew money to my friend's crypto address (the same friend that referred me to duelbits and has played there for over a year) because I owed him money.
Duelbit's reasoning is that I have been to other users on their platform and that they don't allow duplicate accounts, given the fact they had successfully KYC verified me, this should ultimately prove I have never played on Duelbits before. It's a weak excuse on their part at best; what crypto wallet my money gets withdrawn to is none of their concern and is not a reason to decide not to payout a $7900 bonus I rightfully earned and was told to wager for.
Proof of live chat claiming I have a "duplicate account", a screenshot of me having been given the wager and having completed it.
https://imgur.com/a/BQDQ3BYhttps://imgur.com/a/7UOkkHGhttps://imgur.com/a/ypXO3bvhttps://imgur.com/a/VQbsiNphttps://imgur.com/a/kwcKdlxAny help would be much appreciated, offering a bounty of $300 if someone can retrieve this for me
