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Hi @holydarkness, do you have any update at all?

Thanks

Quote from: ELVIZZZ on April 05, 2025, 11:34:13 AM

Hi @holydarkness, do you have any update at all?

Thanks

Hi yeah, sorry. I updated the other thread as I address both of your situation in single email correspondencies with them, I guess it slipped my mind to inform you about the latest reply.

Unfortunately, the last reach with them was not that good. They told me that they cant discuss matters involved to players' details with me due to privacy nature. They will address it directly to the players suppose the players reached them, though. So... maybe give them a shot?

Quote from: holydarkness on April 05, 2025, 05:23:23 PM

Quote from: ELVIZZZ on April 05, 2025, 11:34:13 AM

Hi @holydarkness, do you have any update at all?

Thanks

This is just their excuse because they have no legitimate evidence of any wrongdoing. They refuse to respond in any of these threads even when I gave permission to share details about my case. They never "addressed it to the player" either, just hiding behind some generic ToS violation with no further explanation.

This is exactly what they told me, can we please escalate this and hold them accountable, it's multiple cases. We need justice, they are active on these forums, Duelbits should never be able to get away with this. If someone knows Joe Dixon; the owner of Duelbits, please make them sort this.

Quote from: ELVIZZZ on April 06, 2025, 03:19:29 PM

No need for Joe Dixon, if you can get me someone from their compliance, the personal contact of theirs, of course [preferably telegram, as discord confuses me and my days are already busy enough to have a learning curve for a messaging app that I barely use], I can try to reach them and see if we can retry it.

I have asked, however they yet again hide behind TOS (I have attached an image; https://imgur.com/a/i9a5c1R), my personal TG is: osarun,
I am also now offering a $1k bounty paid in any crypto wanted to whoever can recover the $7.9k, that would be $1.5 for you @Holydarkness, since you have been helping from the very start.
I will not stop, I have posted extensive evidence detailing the transactions they claim to be linked, showing they are not.
Anyone is welcome to help and will be handsomely rewarded.

Quote from: ELVIZZZ on April 07, 2025, 11:47:55 PM

No need for the bounty, really. If you can get me a contact of their compliance staff, of whom I can talk rationally with and ask if their findings are supported by several other key-points, it'll be nice. I speak for myself, of course. Others are free to accept your reward if they want it. Have you try ADR, though? They're both on AG and CG, but I don't think AG is the best path as their resolution ratio is beyond ugly on that platform. On CG though, it seems there still some hope. Mind trying?

And by the way, reading your chat with them in the screenshot above... I hope you're not referring to me when you say "bitcointalk moderator", because I am not.

Hi, they will not give their compliance staff info, what can we do?
I am begging someone can help me, you will be rewarded a lot of money.

Hey, I still haven't had a single update on this matter.
I am now upping the reward to $4k for whoever recovers this, I don't even care about the lost funds anymore, I just want Duellist to show some responsibility rather than hiding behind their "broken terms of service" excuse, I'm one of many that have been scammed by Duelbits, its time they face justice and scrutiny from the community for their actions.

Quote from: ELVIZZZ on May 12, 2025, 04:30:00 PM

They're currently restarting their signature campaign again, and I'm reaching the CM handling their campaign for a possible contact of their compliance staff just few minutes ago, I'm not promising a light by the end of the tunnel, but let's just pray and hope I finally can get ahold of someone from DuelBits so we can clear things out.

Quote from: ELVIZZZ on December 16, 2024, 02:15:27 AM

They said that the funds deposited and withdrawn are linked to other users. I then offered my explanation; I withdrew money to my friend's crypto address (the same friend that referred me to duelbits and has played there for over a year) because I owed him money.

Duelbits concerns are pretty clear here. Every casino will consider it as the activity of multiple accounts if two users deposit and withdrawal addresses get linked. Casino doesn't consider the identity documents as a strong evidence to draw the conclusion. Nowadays, it has become a very common practice of the abusers to complete KYC verification with their known people documents.

I'm not accusing you though. But how can you and your friend made such a mistake despite being in the gambling for a long time? It was a big mistake to withdraw a different users wallet address after taking deposit bonus. It clearly violates the bonus terms. Have you also joined through the referral link of your friend to get the deposit bonus? As 'holydarkness' has suggested you already, you should take your complaint on CasinoGuru.

Quote from: ELVIZZZ on May 20, 2025, 10:26:01 PM

Any updates mate?

I didn't hear back from the CM I reached to get a contact, I'll try to nudge once again, just in case the silence was because his PM got flooded. With recent findings I found [read below] though... I kinda have to say I can see the point being conveyed by Mahdirakib, of which goes along with and "further explained" by what the arbitrator said prior to your absence to respond them.

Quote from: Mahdirakib on May 21, 2025, 05:11:14 AM

Curiosity make me poke around and as it turned out, yes, OP already escalate to CG and the case was closed due to OP stopped responding, after CG explained as below:

I broke a casino rule, that does not entitle them to steal funds.

Quote from: ELVIZZZ on May 21, 2025, 04:54:17 PM

I broke a casino rule, that does not entitle them to steal funds.

Technically... they didn't steal your funds. They "withhold and/or retain". As per your agreement, where you give them power to do it upon a breach of ToS.

And the point being breached is actually very specifically described in their ToS, namely same payment account, when utilizing bonus:

Though not verbatim in a sense that you "share household", but I guess sharing same withdrawal address put you in the same category of multiple natural people, thus, what you should do was:

Hi, yes they have been "withholding" my funds for 6 months now, with no sign of returning them. Again all I did was send money to a friend, would be more than happy to see there proof I had more than one account, as my KYC verified successfully since it wasn't tied to another account, also they usually kyc, so my friends account has completely different details as expected.

Quote from: holydarkness on May 21, 2025, 04:44:38 PM

Curiosity make me poke around and as it turned out, yes, OP already escalate to CG and the case was closed due to OP stopped responding, after CG explained as below: ~

Good find. I thought that OP hasn't reached to mediator yet. OP had said something strange in his post after your suggestion to take this complaint in the mediator. It is pretty clear that OP knows what he has done is against the terms of the casino. Still, he is trying to find a way to get the funds out of Duelbits. OP also said that in CasinoGuru

Quote from: https://casino.guru/duelbits-casino-player-s-winnings-are-being-confiscated

I used a VPN.
I deposited with crypto.
also I have filed a case with a curacao Igaming lawyer now.

@ELVIZZZ, what the lawyer has said to you?

Case was too small to take on, yes I broke their TOS, I never disputed that, the point is here that they've stolen my $7900, do u really check all the TOS when signing up to a website? Let's be practical here. It's really quite simple, I withdrew funds to a friends wallet, the accounts are different and both separate KYC as I mentioned so under the umbrella of 'multi accounting', in TOS, it simply wouldn't apply.

Quote from: ELVIZZZ on May 23, 2025, 03:48:23 PM

True, we barely read ToS. Myself included, for my IRL situations, which kinda ironic as I spent a good hours of my forum time diving into casino ToS to get to the bottom of cases. Regardless, the situation here was a clear and clean cut breach of ToS. You lost the clause on technicalities, on withdrawing to same address.

I am sure 7,900 is not a big amount for them, if I can get a talk with someone from their compliance division to re-review your situation, they probably will get this one overturned [assuming all of the information is all that happened and there is no more things than what our eyes read and meet]. But I can't get a contact. And due to it, I can't get them to reconsider.

Until then, you're in a clear cut violation of their ToS, on technnicalities.

Quote from: ELVIZZZ on May 23, 2025, 03:48:23 PM

Ignorance of the ToS doesnt excuse you. The terms seems unfair to you but that is what you unknowingly agree once you signup on the casino.

I have issue on duelbits before about being excluded on promotion due to their accusation of abused on bonus. Its very hard to turnover their decision on cases that they have control due to ToS.

You can only request for your deposit refund on your case.

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