Hello, dear community!
I would like to warn and inform you about the outrageous and fraudulent behavior of Stake casino towards me.
The said casino is intentionally creating obstacles for me to pass the 3rd level verification.
Let's start with the fact that my withdrawal in the amount of 31611 USDT was canceled. The casino support stated that I need to pass the 3rd and 4th level verification.
The list of documents for the 3rd level includes: Utility bill, Bank or credit card statement, Council tax, municipality bill, or government tax letter, An official letter from your employer or educational institution, Tenancy agreement letter, Bank Reference Letter
I sent them a PDF file with a bank statement, which contained my last name, first name and address, but the statement was rejected without reason, stating that they cannot accept only one document. Then they asked me for a housing and communal services receipt for the last 3 months. I sent them a receipt, but they also rejected it and said that it turns out that I have to attach a payment receipt along with the receipt. Then I attached a payment receipt for this receipt and sent it to them. But they didnt accept the document again! Suddenly it turned out that I have to provide utility receipts FOR EACH OF THE LAST 3 months. I spent some time searching and uploaded them too: 3 utility receipts for the last 3 months and 3 payment receipts for them. And what do you think? They didnt accept them either and advised me to contact the bank so that I could get another certificate. Thats what I did. I went to the bank, got a certificate that contained my name, address, seal, signature and sent it for verification. It would seem that I received a document that fully complies with the verification conditions. But no! The document was rejected again and they said that in addition to the bank certificate, I have to provide an account statement showing all my transactions for the last 3 months! It would seem that what does this have to do with my transactions? After all, for the 3rd level you only need to confirm your residential address. I attached a certificate of transactions for the last 6 months to the bank account statement that I had taken in advance and sent it for verification. But it was also rejected under the pretext that I only had 1 transaction in the bank and I do not use the bank very actively. This is where my nerves gave in.
From which I conclude that the casino is deliberately mocking me in order to mock me and not complete the verification. No matter what documents I provide, they always come up with an absurd reason.
I ask the community for help. Stake Casino is deliberately withholding my funds, rejecting verification for absolutely absurd and far-fetched reasons and mocking its clients.
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