I've recently started playing on Winna casino over a week ago and my first withdrawal was a success without issue. As time went on I deposited more crypto and ended up winning a good amount on sports and occasionally spinning slots. As I was ready to cash out, I went to withdraw my funds and noticed that the funds were never sent to my eth address after a bit. I messaged support and they told me they're "reviewing my sports betting activity" which I'm not sure why as I only placed bets on unders for multiple sports. Why is it that when I win a decent amount of crypto that my funds are "under review" as I've done no wrong doing.
I continued to message support but they've completely ignored me when I've reached them back on live chat, I messaged Bennett on the forum here, I emailed
winna@support.com. And no response at all. It's been over 24 hours going on day two now.
Here are some pictures of the Withdrawals, I tried withdrawing the funds again but no luck.
Withdrawal 1 -
https://ibb.co/TB2yWKHnWithdrawal 2 -
https://ibb.co/tpHGggGJWithdrawal 3 -
https://ibb.co/PshrYZ99Images of me contacting support through different channels, never received a response from anyone. Some messages are earlier than others but some are over 24 hours ago.
In site live chat -
https://ibb.co/LzjfRjJ4Email to winna support -
https://ibb.co/62ZYFjbDM to BennettWinna -
https://ibb.co/F4wBt3Ng (never responded)
I will do my best to be patient but wanted to post as I would like to continue using Winna, but as of now I would like to resolve the issue on my funds being held for no reason.
Edit: Updated withdrawal screenshots as I won more funds but withdrawals are still pending. Bennett responded and said I was made aware I violated TOS yet I never received a response from him in an email nor anyone in chat saying I did. I can provide a full log of all my sports bets.
DM of full chat with initial support 5 days ago:
https://ibb.co/390PvJ61Latest message from support after I inquired about a bet that didn't update, but when asked about my withdrawals I got ghosted:
https://ibb.co/qLDDFqmFIt has now been officially over 5 days.
BennettWinna's Official latest response in pm :
https://ibb.co/p6DYpM9gDECLINED Withdrawal -
https://ibb.co/dwfj9sXCDECLINED Withdrawal -
https://ibb.co/sJzXpnGvDECLINED Withdrawal -
https://ibb.co/yFkqXKcmRemaining Balance after Winna removed my withdrawals and confiscated winnings. -
https://ibb.co/PZHMrb59 These are all of my winning bets -
https://ibb.co/F4BtS4hjhttps://ibb.co/237BT4jzhttps://ibb.co/Gvfb7CxChttps://ibb.co/hFJDkCbshttps://ibb.co/39YqXYkHhttps://ibb.co/8DZZCjNPhttps://ibb.co/84Bq9Dfdhttps://ibb.co/RGRYZsXvThese are all of my losing bets -
https://ibb.co/9k1bt7Sxhttps://ibb.co/9mYyqVVzhttps://ibb.co/fwfP2XRhttps://ibb.co/k6ybwmtNThese are all of my cash outs on bets -
https://ibb.co/rRB7rNCNhttps://ibb.co/SGY3Yr5We're officially going on 9 days now since my first withdrawal attempt (all of which have been declined and confiscated) along with my account being deactivated. BennettWinna has responded since but not proven me to be 'abusing odds' or 'value betting'.
Winna account deactivation -
https://www.talkimg.com/image/USVKom95 days have passed without being paid by WINNA CASINO, If you're planning on using this casino just know this can happen to you also.