Can't believe this is still on going since August and nothing but crickets from Winna. I'm left without a response, without my funds and it seems they don't care.

The fact that this was written back in August and still hasn't been resolved. Reached out to Bennett via email once again. He's been radio silent.

Messaged Bennett while he was online and no response again. Emailed him for the second time and nothing. A casino that has ZERO customer service and support is actually absurd.

https://www.talkimg.com/images/2025/11/07/U65rCb.png
https://www.talkimg.com/images/2025/11/07/U651Yv.png

I have to re-read the whole thread to be as reacquainted as possible, and though some things are a bit confusing [I guess OP finally decide to let go his winnings and take the high way to agree with the amount]. OP, if I may ask, have you perform the KYC as requested?

I am not sure if I mixed the order of the communication up or I arrange them correctly, but after reviewing the whole thread and their images, I think the agreement was that you complete their KYC and [after removal of bad reviews, of which I think weren't belong to you, so I don't think that's achievable, though they'll surely will reconsider the term following this fact] they'll then refund you with the agreed amount.




The written contract wasn't completed from your side. I can't support the flag, as the binding contract was: you perform KYC, remove reviews, they refund agreed amount. In that order. If after you perform KYC they're still refuse to refund, then I have the reason to support the flag.

These value betting cases are out of control. I've never heard of a book confiscating for value betting until this year. We need to pressure the books using this predatory practice. We are in a lose/lose situation. They will take your money if you lose and will not pay if you win. They may also take your deposit.

I confirm that I received PM containing screenshots of documents usually required by casinos for KYC, sent to bennettwinna. But umm, OP... if you don't mind me asking, as I have no interest in re-reading the whole thread and all the dozens of images it has, were you locked out of your account that you can't perform KYC in-site?

I see. And thank you for providing the login attempt, it was the next thing I wanted to ask.

As Winna's representative refuses me to reach him personally through contact, I shall resort to inquire here and then wait for a couple of days before nudging him throught the said direct contact, suppose he no longer pay attention to this thread.

bennettwinna, I can testify that the player has sent you an email with details needed for KYC. And as in-site automatic KYC is not an option, is there other documents that you require for manual KYC, that the OP need to send to you? If there is, kindy inform, so that OP can fulfill his end of the agreement and Winna can proceed with the counterpart of the written agreement you both entered.

Noted, let me try to get to winna, first by nudging Bennett. Hopefully he didn't block me right away, LOL. Then I'll try to exhaust other means possible.

Edit: a nudge is sent. Hopefully he won't leave that unread. I'll give some time before trying another path to reach Winna.