First of all welcome to the forum. I genuinely got interested in your platform and explore it a little bit, I can say that this is different from what I commonly see from a provably fair games, I know that behind the scene they are just the same but the UI and the visuals got me curious about it and I remember playing a horse racing in some bookie but that was a different one and came from third party service. Anyway tried to register, may I ask if you're planning to add more crypto deposit aside from BTC and if there's an option to off the sound whenever it will start?

Welcome to the forum. I visited your site and the race visuals look great. There are a few options available, maybe you could add more in the future since the selection is still limited.
I tried to register but got this error message "Failed to create account". I'm not sure what went wrong because there's no explanation, just the error message.

Welcome to the forum! Like some of my colleagues here, I also visited your casino platform, and it looks pretty good. Your bonuses aren't bad at all, either. That 100% welcome bonus is a great way for newbies to explore your different games and features.

Your RTP (Return to Player) is also very tempting for gamblers who rely on those kinds of averages. What I liked most is the 3% rakeback does that accumulate with every single bet? Am I right on that?

I only got to watch the game. I saw the last winner had odds around 9.40, that would’ve been fun to hit, lol.

What I was actually trying to find on the site was the demo mode, but I couldn’t see it anywhere. Do you have one, or do you really need to deposit first before you can play?

Welcome to the forum Bitsrace team!

It might be best to have your design team work on an upgraded announcement thread design, just like other casinos have done in this forum.
Also, you would need to purchase a copper rank to be able to post an image, learn more about it here: https://bt.irlbtc.com/view/2385104.0
If you need help on setting all these up, send me a dm and I'll be glad to assist you guys. 

BTW, I tried registering on the platform to test that promo code, but it doesn't seem to work. It keeps telling me that it Failed to Create account.
I'm not sure why this is happening, perhaps a problem on your end?

Yes, it works now. I tried the game with your promo code and all my bets went through smoothly.

Since there was no explanation about what caused the failure when creating an account, I tried several times and finally succeeded when I changed the username to only 4 capital letters and the password to a combination of numbers and lowercase letters.

Definitely not intentionally making it harder to sign up haha! I will investigate your bug, thanks for reporting it

I believe I'm the first one. I got tired of these instant dopamine games like BJ, roulette, dice, etc. With this game, you get to sweat a little. Wait until we add music, better chip designs, and 3D racing too

I took a look at your account - I don't see any issues. Try clearing cache or doing a hard refresh, ctrl + shift + r. If you message me (telegram preferably) with the error you see when you try placing a bet, that would help a lot too. The user not found error should be fixed.

What's the difference between payout and withdrawal? I mean, it's instant payout according to you, but for all withdrawals you will review. Seems conflicting to me; then what's the purpose of instant payout? It's getting hard to learn what the payout is, then. Actually, do you have an agent system for payout, like users will pay out to agents, and the agents will pay them local fiat?

But your terms seems have a different condition.
So I am wondering why are you asking for KYC when you claimed on the announcement that it's no-KYC platform.

Another confliction: you are saying no KYC, but then how do you verify a user is above eighteen? Tell the process identity the underage without verifying KYC?

My concern is about false claims. It doesn't matter whether it's a KYC or non-KYC platform as long as the user has prior notice. It means users could decide whether they would join with you or not. But on the announcement thread, no-KYC and on-site KYC are quite confusing. [/list]