Good to see that the issue has been resolved. This is what I think: as long as the support system works properly and has an active representative from the team, everything will be settled down. Of course, we don't expect instant results, but at least it creates positivity.

What happens now is not creating negativity but rather creating room for more users. It is just proving they are committed to delivering what gamblers are expecting from them, the casino in general.

Regarding the ban on Nigerian players:
Dustbit doesn't mention Nigeria as a restricted territory in its T&Cs. However, the terms say that the list is "non-exhaustive." That means that any country not on the list can still be banned (like Nigeria).

The casino representative needs to cover this issue with an official announcement, though.

You've got an excellent announcement design; welcome to the forum. I have tried to visit your website from my mobile device; it does take a long time for the first visit. This means loading time is pretty high; you should focus on improving your website speed. Otherwise, gamblers might be disappointed. However, I like the marketing strategy for VIP transfer. You might get some decent big gamblers from the forum as well.

It seems you aren't asking for KYC initially as you promised for privacy. The concern is your AML policy because gambling sites often take advantage of this AML policy. They block the account during withdrawal and ask for personal documents. I believe you will operate honestly and will not flag the account for vogue reasons.

Withdrawals need verification on support chat? I thought it was supposed to be instant? I'm guessing the amount you withdrew was quite big; that's why they require verification.

That is surely confusing, as on their ToS they clearly state that when gambling is prohibited by local laws, you can't access the site. 
Did you only visit the site without signing up? Could you try signing up, maybe that's the time the warnings will pop-up.

They need to fix that, since it can confuse gamblers and think that they are allowed to gamble while its not.

Better to follow other casino that gives warning to those people have strict local gambling laws and restrict people to access. So that they won't face any serious issues that can possibly bother's their operation especially if many people raise their concerns about those situations.

But those confusions will be clarified if that situation will be raised to their support or their representative, since they are the one could give more accurate answer towards those restrictions.

As I understand, I am in a so called gray area. There are laws, but it isn't strictly imposed or regulated, hence giving the casinos a chance to operate here. And there are many casinos that does that. My assumption is, that may be the reason, I didn't see any warning messages.
No I didnot sign up yet.

Btw, have you noticed any slowness in term of loading their site? I was almost stuck at the splash image page. Had to wait and refresh a couple of times, before everythings loaded properly.

Hello, I’m sorry to hear that.

Our support email appears clear, and I’m unable to associate your case with any currently open requests.

We’re available 24/7 via Live Chat and Discord, and we actively monitor our support email in real time as well. Would you mind contacting us through any of these channels so we can review your case as promptly as possible?

Thank you!

probably their Discord is not a busy channel, you can contact them in other social media. Facebook too is not a busy platform for casinos and the only platform I know that casinos use more is the X. Though I am say this from my on experience. In the X, casinos responding faster than other mediums.

Likely gambling is banned in your country with physical casinos with casino offices for people to visit and play there while with online casinos, your government and corresponding authorities have yet taken severe actions to enforce gambling ban enough.

Even so, if you play at online casinos, you are breaking the national law and actually have legal risk.

If Dustbit confirmed about that, it's strong reminder that if you are from a country with national law ban against gambling, you are not allowed to create an account at Dustbit and play there, as well as you should not do that for your fund safety. It's easy to find the list of restricted nations, areas in the Dustbit's ToS and know that whether with your nationality, you are allowed to join Dustbit or not welcome there.

Correct. So, even if they don't show any warning or don't ban your account, you should not sign up there. The problem is, most of us do not even read the terms and conditions page. I do the same thing. So, I won't be surprised if I have already signed up at any casino where it is not allowed to sign up if the person belongs to a country where gambling is banned by local law.

I won't even realize that until I receive an email from the casino saying that my account has been banned. I don't gamble regularly, so I don't think I will be targated by any casino.