I have two questions regarding the rate types.
Flat Rate: A flat rate guarantees the exchange rate at the time of order creation. This means that even if the market fluctuates, the rate you agreed upon will remain the same.
Dynamic Rate: A dynamic rate is subject to market fluctuations. The rate you receive will be based on the current market conditions at the time your transaction is processed.
For how long is the flat rate fixed? What happens if I send a BTC transaction, set a high fee to ensure it gets into the next block, but then no new blocks are mined for an entire hour, during which the rate drops by 10%, and only after that my transaction finally gets included in the very first block? Will you wait for that block and complete the exchange at the pre-agreed fixed rate, or will you return my bitcoins, meaning I would have paid a high fee for nothing?
What exactly is meant by "your transaction" in the description of the dynamic rate? Does it refer to the transaction I send to you, or the transaction you send to me?
Thank you for the questions.
To clarify how our rate types work:
For a **Flat Rate** order, the quoted rate is reserved for your order and is honored once your deposit transaction reaches the required number of confirmations for the source asset. Using a BTC → XMR swap as an example, we currently require 2 BTC confirmations before the order is added to the XMR sending queue. Once those confirmations are reached, the exchange is completed at the pre-agreed flat rate.
So in the scenario you described, if your BTC transaction takes longer than expected to be included because no blocks are mined for some time, we would still wait for the required confirmations and process the swap at the flat rate associated with that order, rather than repricing it simply because the market moved during that period. We will hold the rate for 20 min
For a **Dynamic Rate** order, the rate is not guaranteed at order creation. Instead, the final rate is based on market conditions when your deposit transaction receives the required confirmations and the order is processed. In the same BTC → XMR example, that means the dynamic rate is effectively determined once your BTC transaction reaches 2 confirmations.
And to answer your second question directly: in that description, **your transaction refers to the transaction you send to MoBit**, not the outgoing transaction we send to you.
We appreciate you raising this, because it is a good point and we will make the wording in the FAQ clearer so there is less room for confusion.