1) Proof of beeing banned from chatting:
https://imgur.com/a/EUNeUF42) Proof of withdrawal
https://imgur.com/a/Vadg4bxThe sentence "your withdrawal of 20 has been confirmed and the funds are now the way.", for me is indicating that the withdrawal is
approved and the funds are
on their way.Meaning it will arrive in my wallet within some minutes.
Since after some hours no funds arrived, and since the support werent online that night, I wrote in the public chat, where is my withdrawal, and then got banned.
However, I can confirm funds received after 2 days, but It is still weird for me to ban player asking where they withdrawal are, since the email is indicating that the withdrawal is approved and funds on their way. Last time I checked withdrawal on USDT BEP20 network doesn't take 2 days.
NICE TRY DIDDYBut we appreciate the feedback, but we have to set the record straight here ; because this is exactly why we love blockchain. Everything is on-chain, public, and immutable. No one can rewrite the history.
You Requested a 20 USDTBSC withdrawal on 5/16/2026, 9:20:22 PM , to : 0xEA30C3d8F2aC51d63F1B69799ed965e87b566167
Screenshot from our Backoffice :

Screenshot from our Payment processor, it was processed 24minutes after :

Payout Hash : 0x9a82f088868b41c3fa78fc7b01663313a27740ac2fdd0dabfec976d242287b3c
You Requested a 20 USDTBSC withdrawal on 5/16/2026, 7:29:47 PM , to : 0xEA30C3d8F2aC51d63F1B69799ed965e87b566167
Screenshot from our Backoffice :

Screenshot from our Payment processor, it was processed 9minutes after :

Payout Hash : 0xd88d3178a987e3ae4ce2ac4512a4c18d5d1b54ca5378a90c4bb24f17fe118467
You Requested a 150 USDCBSC withdrawal on 5/24/2026, 7:11:49 AM , to : 0xEA30C3d8F2aC51d63F1B69799ed965e87b566167
Screenshot from our Backoffice :

Screenshot from our Payment processor, it was processed 7 hours after (We gave him a compensation of $40 for this incident) :

Payout Hash : 0xf4e6b89ecd2310154cade13af59eb7f31bcd54259bbbbe620990459921e820c7
Chat Support proof of giving him an extra 40$ for reporting a bug :
Chat proof that the user never faced an issue with us :

On top of that, we've extended extra funds to this account multiple times as a gesture of goodwill. We go out of our way to take care of our players ; so seeing this kind of claim is genuinely disappointing.
We'll always be transparent, and we expect the same in return. The proof is public, anyone in this thread can verify it.