Hey Steve, I'm the community manager for Lucky Bit. If you're trying to reach the staff and you can't get a quick answer, you usually want to message me here on Bitcoin Talk, or ask for a moderator in the on-site chat room. If you have a suggestion or idea, you can always e-mail it to community at luckybit, and if you have inquiries about the site that a moderator can't answer, you can send them to support at luckybit. (E-mail addresses slightly obfuscated.) These are the three best ways to get your questions answered - on-site moderator, message me here, or e-mail.

Cheers!