I posted about this few days back but have no response from support on site or here on this forum as I received email verification code after sometime, but mobile phone code never came to my phone which is also important for verification of the account.

In my own experience, Fortunejack tends to solve any problems adequately but you should not expect instant E-Mails. They need to look through your claim and find a solution that will be alright for both parties. I would also advise against rash decisions like making another account so soon. Better to wait for feedback from Fortunejack and if need be, ask them if its alright to make another account, because their rules say only 1 account per person.

I think its important to read all the rules before making an account on any reputable online gambling casino. Fortunejack is well within its rights to set these rules and enforce them, otherwise things would become chaotic very quickly. Both for the Fortunejack owners and the players.

Is very strange that they wrote this in the TOS, it looks like they never saw that people can create an account and then stop for a while to use the account and then lose all login details and in this case the person feels like coming back to use the site and for this reason the person creates another account again, there are also cases where the person loses the computer or computer is damaged and I lost all login details and when the person buys another computer the person will have to create another account , I think the FJ needs to take these situations into account and change their TOS so that people can create an account when they lose accounts, which should not be allowed Is create an account with intent to cheat.


I accept that we have to respect the TOS of each site, but this part of their TOS is something strange and I sincerely believe that once you've run out of old account then you should go to another site, because their TOS even though it's weird you need to respect

How you can distinguish between a person created multiple accounts with genuine reason and a person created multiple accounts in order to cheat? There's no cheater will tell to everyone if he's a cheater, he will act like a genuine person to make the casino trust him. I see no reason why the casino need to trust stranger words instead of asking KYC to verify if it's belong to different person.

Multiple accounts rule aren't something new in online casino, even the casino you promote also forbid the usage of multiple accounts.

Hey guys, don't foget to place your predictions for Majestic 7. We have an early start with 2 games on Friday evening.

Seems like nice games to predict, and even more importantly there should be goals in all of them. Vila - Southampton thoughest one for me, thinking between Watkins and Ings.

When anyone experiences a case like this, then I suggest they ask via livechat first before creating a new account. This is a way to avoid future problems and I think it's important because it's not written in the TOS.

Account blocking and freezing of funds can be carried out by any casino if the user violates the TOS. So make it a habit to read the TOS carefully or ask the team it would be better to avoid unwanted errors.

Wish you luck for the upcoming round of the Majestic 7, I have 5 same picks as yours. 2 differences are that I picked C Wilson and Saka instead of Isak and Odeegard.


True, as long as we inform about the case first to the support and if they permit us to create a new account because we lost our old account, it wont be a problem. What maydna is good already as he tried to contact support and support had clarified that it is fine to create new account because he cant find his old account.

If this is your second account you should first report to the support team because if not then you will get in trouble in the next withdrawal
I've seen other cases and the problem is exactly the same as yours even if you don't claim any bonus so should report first and follow the support team's instructions after that you have valid evidence if there is a misunderstanding.

Callum Wilson was my first choice but what I don't like about picking him is he hasn't been starting for some of the matches this season lately.  He's prolly nursing some minor injury or something?  Dunno..  But he's a pretty decent footballer from what I've seen of him before.

As for Saka, it's frustrating.  Last season if I picked him, Martinelli, Odeegard or some other guy scores.  Then when I pick Martinelli, Saka scores.  Lolol.  Now I'm doing it with Jesus.  :/