hey syntaks. i have an issue with my web wallet. it was fine and then one day it just died. i have tried manualy restarting the services and all i get is a blank page. i know its different than a qt wallet where as i cant just move wallet.dat to another computer and restart. is there a file or some files i can copy and move to another computer to try and restart from there or something?
Hey tyler,
I'm going to go out on a whim here and guess you're on Windows but if I'm wrong let me know. We've had a handful of people experience this after a reboot or a shutdown/power loss due to the coin daemon not exiting cleanly. Would you consider yourself an "advanced user" or not so much? If not, no worries I can teamview in and fix the corrupt database. If you are, you can take the following steps:
1. Stop the Neos services
2. Click start and then type in: cmd
3. Once you're at a dos prompt, type in: cd "C:\Program Files (x86)\Neos" - then hit enter
4. Type: neoscoind -datadir=neos-data -reindex
The last step will take some time but it'll fix the issue. Once it's complete, start the Neos services back up and you should be good to go. My apologies for this as it seems taking the services route for the latest release isn't working out as well for some as we had hoped it would. In the next release (2.0.2) we've taken care of many of these nuances and annoyances and replaced our methods with improved ones. In plain English, it's bullshit and unacceptable and I'm annoyed that even a handful of people like yourself have to go through it if even just once. If the steps above don't fix the issue, please let me know and I'll personally make sure it gets squared away through teamviewer/vnc or however else you'd prefer. Once the reindexing completes, it'll return you back to a dos prompt (C:\Program Files (x86)\Neos). That's when you'll know it's time to restart the services provided no issues follow that. If you have any other issues or questions during the interim, feel free to post or send me a message and we'll square away anything that surfaces.
Best regards,
syntaks