Are you running the latest 2.0.2 or 2.0.1? Did you have a Neos wallet installed before? If you'd be alright with it, I'd love to teamviewer in and just verify you're all squared away. The new system starts with a launcher and this sounds like you're using the previous version which used system services.
Best regards,
syntaks
Sorry, teamviewer is not an option. I am using the new version, 2.0.2. Had a similar issue with 2.0.1. The command windows appears for a brief moment and closes but the launcher never appears. Only if I reinstall it over the current installation will the launcher work. Then after reboot it fails to run again.
No problem at all. The fact a command window appears at all indicates to me this might be the old installer. Did you download from
www.neoscoin.com/windows? What I would recommend doing is click start, then type in cmd. Once you see "command prompt", right-click and select "run as administrator". Once the prompt is open, type the following (may or may not be running so ignore any "not running" messages - this is just to be sure about it):
sc stop neosd
sc stop neosui
sc delete neosd
sc delete neosui
Then click the start button, then programs, then Neos, and then Neos again (it has the Neos icon). Something else that could be happening is you're choosing one of the old shortcuts from the previous version of Neos "Neos-Restart" "Neos-Shutdown", etc. There is only one program needed to start/stop/control Neos now and it's named just "Neos". When it loads it'll say "Neos Launcher". The fact you've said clicking start shows a command prompt really quickly but no launcher tells me that it's likely one of those old batch scripts that were being used in the earlier release. Please let me know how this works for you.
Best regards,
syntaks