The problem experienced by at least several users here, is that the password created on the reclaim portal doesn't work with the decentgo login. I'm certain I'm using the same password and email (pasted across multiple files), and I receive the error "user not found". Are you, or anyone else seeing otherwise?

Additionally, I don't think the database would allow a new entry with the same email address, as it did, if they were already linked.

Guys, need your help. I accidentally created new user with same credentials as on ICO Reclaim portal. What do i do now ? Contact support and tell them that my email got balance on ICO Reclaim ?

Looks like a lot of us did the same. Shouldn't be a problem since e-mails match.

2. DECENT ICO Participants who HAVE already RECLAIMED their accounts:
Go to the DECENT GO page: https://www.decentgo.com/ and login with the credentials created in DECENT ICO Reclaim Portal. You will find all the necessary information through our support portal: https://decent.ladesk.com/. Please note, it may take up to 7 working days from the date of your account creation to finalize the transfer of your DCT balance. This is due to manual double-checks in the verification protocol for each account. Verifications will be handled in the order in which the accounts are created.

I will recap what is happening now.

1. Decent tells users by email that they can now login to DecentGo with the credentials created during reclaim process

2. People try to do it, but the accounts created during reclaim process do not exist on DecentGo, so they get user not found errors

3. No problem, since they have received a recovery phraze during ICO reclaim. So people try to recover the account, but get the error that the phraze is wrong.

4. Someone came up with the idea that you have to create a new account with the same credentials as before.

5. People create new account and even if using the same email/pwd combination get a completely new recovery phraze

6. Besides the recovery phraze a private key is displayed in small letters, which needs to be saved, but many people overlook it, and save only recovery phraze. To get the private key again, they will have later to generate the recovery phraze again.

7. After logging in they see their account has 0 balance and now wait up to 7 days in the hope coins will show up, as apparently the sending process will be done manually by comparing the email addresses of ICO reclaim with the email addresses of the newly created accounts.

8. Maximum confusion with no word from devs. I think it's the most confusing launch in crypto history.

1) Why were the instructions for logging in using the same credentials not written on the blog posts, or support forums? I would think email is one of the last places people would expect to see timely information during a launch. I have many tabs open, but not email.

2) I (and I'm sure others) tried using the same credentials as the reclaim portal, and they didn't work --> I received the error "user not found"; nor did entering the reclaim portal recovery phrase in the "forgot password" section or decent go. There I received there error "invalid recovery phrase".

By narrowing down the options, I also took the only choice of registering a new account using the same email address. What now?

but i create 2 account with Identical email and password by different seed now i dont know what maybe i lose my money =((((

This launch is pretty confusing. Is there an option to delete our account if we created a duplicate one?

This is exactly right. But fact is that the DEVS SEND OUT 25 MAILS WITH THE INSTRUCTIONS AND PEOPLE CAME UP WITH THEIR OWN DUMB SOLUTIONS. They just gotta be patient for their account to activate.

Chances are that there are going to be conflicts because there are duplicate credentials.