Still no answer to my support ticket.. Sorry for being a pain in the ass but I'm really concerned about this issue as I invested a substantial amount in your ICO.

I have a serious problem and I'm worried that my ICO coins will be sent to limbo. Please assist me here.

I tried to login to decentgo.com with the credentials from the reclaim portal, but when it didn't work I created a new account with the same email address. I might have mistyped the password or something, because when it asked me to enter my password again to generate a recovery phrase it said wrong password. So now I'm locked out of decentgo.com.

I can still login to the reclaim portal with my password and 2FA and view my recovery phrase on that page, but the phrase does not work to unlock decentgo.com.

So now I'm afraid that I have duplicate accounts with the same e-mail-address, one one reclaim portal that I can access and one on decentgo.com THAT IS INACCESSIBLE and that you will send my coins to the inaccessible account. I created a support ticket yesterday but still no answer. Want to get in touch with you before you send the coins manually to the inaccessible account.

Please assist me on this one! Support tickets are FDH-NCPYL-668 and LMQ-CMAER-816. Thanks!

I will update this thread as soon as my issue is resolved.

Okay, I guess there is a language barrier and whoever wrote the instructions did a very bad job.

Anyways, I did the reclaiming process.

Then I opened a new account on decentgo portal  using the same email and password that I used during the initial ICO and during the reclaim process.

So on decentgo, I now have a wallet with the same email and password that I used back in the ICO in 2016.

That leaves me with 2 sets of recovery passwords now.

I have 0 Decent in the wallet but I guess they will go through all the accounts one by one and then see if they match and then transfer the coins.

Hope that this description helps.

I have to say, really bad execution for something they have been planning over a year but I hope this clarifies the situation.

Good Luck to everyone and hope we get our coins soon.

Cheers.

yes, I agree that someone from the Decent Team should actually communicate and tell investors whether this is the right procedure.

It's really infuriating when there is a complete lack of communication from the dev team.

It could all be avoided by a simple blog post.

They should really fire their community manager/ PR person.

Anyways, am crossing my fingers and toes that I get my coins soon.

Good Luck to all.

is it possible to seed/mine already and how ??

To start, here are some answers to some of the most common questions:

“Why is my balance 0?”
=> The transfer of DCT balance is a serialized process in which we will update your balance and check it manually several times before the transaction is finally confirmed and saved in the blockchain. Please note: It may take up to 7 working days from the date of your account creation to finalized the transfer of your DCT balance.
 
“Why are we waiting 7 days for our DCT to appear?”
=> Because of manual double-checking of each account. This is done to ensure no discrepancies occur. We ask you for patience, as we are doing this for your own protection.

sorry but who are you?

and why are you not using the official DECENT bitcointalk account?

I would have thought that "official" communication like this would be done using https://bitcointalk.org/index.php?action=profile;u=548439

The most important question - What to do with "User not found"? Do we wait until you do something about it?

Received a reply to my support ticket:


Use login credentials you signed up used on GO and we will send you tokens based on match of your email address.  Please save your DECENT GO recovery phrase.
Thanks for understanding.

Sincerely,
Natalia Hudcovicova

Hi.
I seems to me they sorted this problem out. A couple of minutes ago I could log in into decentgo with my reclaim credentials. There is no need to create a new account. Thx Decent-team. It works as you told, unfortunately with a delay of a couple of hours. But I do not care about that after months of waiting.

Balance is still 0, but it will be transfered automatically within the next 7 days, I was told by a Decent team member. No need to claim them.
Mining is not possible, as long as the balance is 0.

Regards,
Janus