Missing the promise to have the pre-order queue numbers out by last week was not good. I think they are getting overwhelmed with questions. I hope they turn it around.
I'm helping out by NOT emailing them. They spent the open days to reduce questions. Sure they should make a real FAQ, but there were lots of answers in the thread.
If you trust someone you don't need anymore details, since if you don't trust someone all the details in the world still aren't enough.
Many people here aren't going to trust them ever, even when something ships they will still be skeptical on anything they say.