no, it dosnt look like i am going to get back the account. stake is siding the hacker. they have stopped responding to me. they are asking me to show screenshots of transactions made by the hacker. they said if i cant show those screenshots from my wallet, they wont respond to me again. this looks like stake fraud team has been infiltrated or not properly trained.
this clearly means that the id verification we were asked to do is useless. if you are a hacker, all you need to do is hack a high profile account, make deposits and withdrawals and the account is yours indefinitely.
this is very poor service from stake. the hacker claimed my level up bonus, claimed my weekly bonus, claimed my reloads and my monthly bonus.
i feel very bad about this
I feel your pain and how it can be discouraging for what belongs to you to be taken away from you but you don't have to give up. I am very convinced that you are going to get what belongs to you if you have submitted the necessary information that was asked by the recovery team.
Stake is a big casino that have everything in place for you without any compromise that could affect the fun their players are getting from the platform. Have you confirmed that your stake account had been frozen so that the hacker would not be able to carry out any transaction on it? That should be your first request from the recovery team before any contention.
I believe Stake is professional enough in this kind of problem and I think Stake is aware enough once there is an account which is reported to be hacked/compromised as logically the account would have changed the password at least.
In this case, I think Stake will not ask a proof from the original owner something which is impossible to provide by the original owner.
What I can speculate here is that Stake do not see that the account is compromised, that's why Stake asked for a proof of the recent transaction made by the account.
By the way, there is better way to prove ownership of an account in Stake since all account should be at least KYC level 2 verified, so maybe above user may try to ask Stake to have KYC proof.