After 1 month my withdrawal still isn't processed. I've contacted support multiple times, but they seem to unable to help me until their tech team finds a solution. Really? That's their excuse? Is it so hard to manually process transaction???
Update #1: After I was contacted and had chat on Telegram, I got told It will take up to 24h to get it fixed as TECH team has to take a look at it.
Update #2: So they didn't stick to the promise they made to me 12-24h to solve my withdrawal issue. Now is 3 days after they made promise, so I've decided to contact the same person again, told me to wait 10 minutes and didn't reply since that (been hours since). I don't know why it's such a problem to process my withdrawal ...
Write them to email, you've already been given it. I had a delay with the withdrawal, I was helped for a couple of hours
Lucky you. I've contacted them DOZEN times... I've chatted with them trough the actual website, on telegram (with Pavel and Anthony) and I'm sad to say but this huge waste of time as we're just running in circles, it's excuse after excuse after excuse... It's disappointing to say the least.
Update #3:
I just got a message from Pavel, who said that my issue will be resolved in 12h max. and since I've heard that same sh*t 4-5 times now I'm sort of sceptical and to be honest at this point I don't care anymore, I'll accept the loss of few ETH and move on.
