Here is an announcement for everyone with active XRP deposit addresses:
We have upgraded to a new gateway for XRP payments. The new gateway uses a new wallet system and should make XRP deposits and withdrawals much more reliable in the future.
Before making your next deposit, please log into your account and go to Funding -> Deposit -> Ripple. Generate a new address for making deposits. You will be given a deposit address and a destination tag. Be sure to include the destination tag in your payment (most wallets will require you to input the destination tag since we have a flag set to require it).
Here is some good documentation on sending payments with the destination tag in the official ripple client:
https://ripple.com/knowledge_center/sending-currency/You will notice that your old deposit addresses without destination tags are set to expire in 4 days. Funds sent to this addresses won't get lost but will have a long delay before they are credited to your account.
Withdrawals are also available through the new gateway. If you still have a pending deposit or withdrawal made on the old system, please contact the support agent assisting you for an update. If you havent created a support request about the case, please do so.
We are very sorry for the difficulties with XRP payments that some of you have experienced in recent weeks. We understand that the situation has not been acceptable and we are working hard to get everything running smoothly.