I agree with you all, this is really getting frustrating. Every other day there is a new problem, in all honesty this is very unprofessional to see from a "professional" exchange platform.

I've been a long time supporter of Kraken, however now there's been at least 1 or 2 problems EVERY week where there's been a downtime longer than 30 minutes. It's just ridiculous.

A multi-million dollar company like Kraken should have excellent protected servers and have good protection and backup routes when things happen. It looks like they do not, very frustrating to see that I can't go on about my normal Kraken day without an interruption.

I thought they are using business plan: https://mobile.twitter.com/eastdakota/status/692143735157710849

How long does it takes? Need to withdraw some Euro´s -.-

Really... kraken wants to play the big guy, buying up the competition but they fail with the most basic things which are the very basis of their company. Do they live in the clouds, not getting near their fundament anymore?

I only can imagine that they never thought about that buying up competition might bring a heavy serverload and that they would need to compensate with more servers.

And in the meantime my coins are stuck and i can't do anything. Great.

If you don't come with a convinceable solution then i will think twice risking to use you again.

Here's what happened with the recent site/API issues: There was a technical problem with our funding partner Vogogo. It should have only affected our interface with this funding partner, but unfortunately it affected other systems as well. We've made the necessary adjustment so other systems are no longer affected, but funding through Vogogo will be offline until the technical problems are fixed on their end. Edit: Vogogo is our CAD funding partner, so CAD funding is offline for now and we don't have an ETA for when it will be back online. Funding in all other currencies is operating smoothly.

Dear support,

please take a look at request number 74217.

There is no answer during 3 days. (Your request (number 74217) is currently marked as "Pending".)

Thank you!

Geez,
I tried to withdraw quite a lot of BTC, it says Permission denied.

Were BTC payouts also affected? Wtf is that?

Nobody is responding tickets.

77012 ticket.

Yes, I just realised it now. There must be some glitch. Was resolved with disabling 2FA for funding. Still it is weird.

You're right, it's not an ACH linkage. It's a wire deposit. First you have to activate your Synapse account with Kraken (Go to Funding > Deposit > USD > SynapsePay in your Kraken account and follow the instructions). After the account is activated (this can take up to 3 working days I believe), you then go again to Funding > Deposit > USD > SynapsePay in your Kraken account. There you choose an account (one of the bank accounts you've set up with Kraken to use for SynapsePay) and the amount you want to deposit. Then you click "Review Deposit" and "Confirm Deposit." You will then be taken to a screen that shows you the wire details you need to use to send the wire. The details include a reference number that you must include in the wire. Also, you must send the amount that you indicated. If you tell us in the form that you are going to send $5,000 but then send us a wire for $4,500 this will definitely delay things.

I hope this helps clear things up. If not, contact us through support or feel free to DM me with questions. I agree that the documentation is insufficient, so I'll look at getting some better documentation up in our support center.