Hi there,

It's possible that you need to sync your 2FA app with the correct time and timezone. You can find the 'sync' button in the app's settings.

If you no longer have access to your Login 2FA or if the sync doesn't help, and had not previously set up a Master Key (which can be used to bypass Login 2FA), we must manually remove the Login 2FA from your account.

To begin this process, fill out the ‘Account Access Issues’ form so that our security team can assist your further.

Let me know if you have any questions.

Hello,

I wanted to give it another try, but no way to get to the login page on this computer...


Is there an issue using Zscaler?

No with this computer I cannot. It's very unfortunate that this is an issue.

Could you please look into it?

I have a problem loggin in to my Kraken account.

I have my username and password but since my old mobile was lost my new mobile does have authenticator on it but that does not respond anymore to kraken.

in other words I can not do Two-factor authentication anymore.

I do not have a master password either.

I only use my account once a year or so, I am not really remembering how that thing worked with the Two-factor authentication when I first installed it.

can you please help?




also: chat is NOT working:

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that only results in a java script error message both on firefox anf google chrome

Anyone successfully done a deposit or withdrawal today? It looks like the whole deposit/withdrawal system has crashed. I know, there has been a bit more trading volume than on a normal day. But this shouldn't affect the amount of incoming and outgoing funds, I think

Hello Kraken,

we have a problem.
before almost 4 weeks we have sent fiat over bank transfer. it has reached your bank account after 2 days, but it has never reached to your platform or our account at your platform.

we have been communicating with your tech support for some time now, and didn't got anywhere.

before this holdup we had really good cooperation in previous transactions.
now the problem is that money is on your account for 3+weeks for now.

is there anything we can do to help us both to overcome this situation and continue with cooperation as usual?

let me mention once more, before this last transaction everything was perfect on your end.

if you need any additional info please do not hesitate to contact me over PM.

Best regards,
G

for the record, I'm a dumb - I've sent 0.5 XBT to USDT address that I have on Kraken. And they told me that there was a chance at some point their developers would be able to sweep their wallets. Anyway, I'm a long term Bitcoin investor and I don't know how many months or years it will take, but if it will be recovered in the future, it's OK. Kind regards.

Account ID: AA88 N84G 7XCD H2LQ - TXID

So I did that. And it worked. For a while.

I have the same exact issue all over again.

I might add that the second kraken account I use (mine and my relative's) had no such issue ever. Both 2FA codes are managed on the same device.

It appears the issue is on your side.

Same issue with the other account now...

I really believe something bigger is going on on your side of the 2FA.

I WILL create a new ticket and will get the same answer again "bla bla" new 2FA code. However I find this repeating issue quite concerning.

---

Lol. Now the 2FA code worked. I do suspect this has something to do with a time issue. But since this happens to me only with kraken, is there any chance you are having some time sync issues serverside?

This exchange is such a slow piece of shit. I'm trying to withdraw some coins to a new address but to do so I have to confirm it via my email. No problem, but it states I need to do this within the hour as it will expire, but the emails don't come for hours if at all so the links are expired by the time I get them. I tried to do this again this morning and the same thing happens only the email hasn't come through at all yet. So frustrating.