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    Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 629481 times)
    mdragganov
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    March 26, 2018, 05:08:50 PM
     #6501

    Hello,

    On 22/3 I bought the minimum 0.02 ETH using ETH/EUR pair, fee paid in EUR. Just after that I opened a sell for the same quantity (0.02 ETH) again using ETH/EUR pair, fee in EUR, WITHOUT leverage.
    Have a look:
    https://i.imgur.com/KYc4kNx.png
    Today 26/3 as seen from the picture I closed the order. To my surpise those 0.02 ETH (I don't have other ETH in my account) had become 0.01985 ETH for just being in an open position for a few days WITHOUT leverage.

    So my question is: does Kraken charge time fee for open sell positions WITHOUT leverage or was this a random bug in the system?

    Hi mdragganov. For this particular issue, I'd suggest opening a ticket here. This will need to be looked over by one of our team members to find out what happened. Please escalate your new ticket by using /forms/2VolutBY6HBGJRRA3]this form. Thanks for your patience.
    Actually I sent the info to the support but I knew it would take months before they reply.
    You see most people complaining about Kraken (or any other exchange if that matters) are not right to do so. Because they don't have a problem: No, Kraken HAS a problem for not delivering a quality service.
    So I am quietly going to send my funds elsewhere. And Kraken will be well behind having lost fees and liquidity. Well done!
    Smiley
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