Thanks for the answer! So normally it should work as I understand. I tried to refresh the page several times already but always got the same situation. I logged off for now and have to go anyways. Will try it again tonight. Hopefully it will work out then!

I am unable to add bitcoin withdrawal address for two days. I can't move my funds and buy other coins. Can you please update, when the service will be available?

This is just a guestimate, but it's way better than anything the geniuses behind 'the best bitcoin exchange' have been able to say:

Kraken will successfully upgrade it's systems on the day Hell freezes over, pigs fly and we witness the return of Elvis. 

Kraken by far the worst exchange experience I've every had. UI always time out, everything lags, don't receive confirmation emails.. garbage

Anyone know if one ends up receiving the delayed confirmation emails?  Or do I need to begin the support ticket process taking a month and a half???

Dear All

Kraken has locked my account due to their emails verifications and errors cloudflare for several weeks, I made a dozen tickets and severals mails, the support does not respond.

I'm not alone in this case, several people have seen their accounts locked, so be careful.

does anyone have a procedure to speed up unlocking?

I must say that I am quite disappointed by the platform, I hope it is not a problem of funding kraken

no banks, no brokers, no trading platform in the world can afford to block customer accounts for so long. without affecting the trust in the company

if you have a solution thank you for communicating it to us

Thanks for all

best regards

laurent Doudon

Hi megashira1. If this hasn't been resolve yet, I'd suggest that you open a ticket here and escalate that ticket using this form. We'll be getting this solved for you far before a month and a half.


Hi eomhawk. Thanks for letting us know that this was resolved. If you're experiencing an issue in the future please reach out again.


Hi ldoudon. I'm sorry to hear that you've been locked out of your Kraken account. Please escalate your ticket using this form. Thanks for your patience.


Hi markd. Our developers are aware of the intermittent connectivity issues and they're working at getting a resolution rolled out ASAP. Thank you for your patience.

---

---

System upgrade



We will be performing a system upgrade on Thursday, January 11 at approximately 5:00 UTC (Wednesday January 10 at 9 pm PT).

Kraken services will be offline for about 2 hours during the upgrade, possibly longer. Withdrawals in all currencies will be offline for an additional 2-3 hours after other systems come online. If you submit a withdrawal request while withdrawals are offline, the withdrawal will be sent after withdrawals come online again.

Please follow our status page and twitter for additional details before and during the upgrade.

They have informed you to trade and be cautious ... (not you... i mean they informed all of us)
I understand of course your problem i am in the same boat... and is quite a long time into this situation.

This is something that i forgive them even if i lost some on my trades.
50.000 new users per day is not something you can ignore... imagine the tickets the verification and the load of the server..
of course i know ... why they are getting paid>? to provide us the service ... ok.. i agree.. i also think of that..
but to me more important is the security that is top level until now and i will continue do my trades on Kraken.
patience is what i propose from my point of view!

I like Kraken when it works, few coins but I think it's easy, you have many options to trade, etc. but again, when it works.
I haven't been able to connect for the last 6 hours, so this is a real issue.
I can understand that there are many new people signing up, but, didn't anybody think about stop new sign ups until the performance issues are solved?? like binance did.

I agree with bitcoinvest. You guys need to be patient, you know there are problems with Kraken and they're working on it. So any continuation is your own responsibility when you know and still persists, don't whine about it.

If you daytrade for a living, then you already have funds on other exchanges as well and guess what, they ALL have problems one kind or another, with the exception of some A graded forex brokers (that covers also for 100% insurance). If you have been long in this place, you know Kraken is the definitely belonging in the top best crypto exchanges (company valuation paperwork is good, liquidity is good, has companies around the world, good amount of employees, communication is fast and good (and yes, it's fast considering the huge amounts of people that are sending tickets), licensed money transmitter (one of the three in the world of the crypto exchanges), etc.). Now compare that to the other exchanges and I'm fairly sure there are many newbies here who didn't even are on other exchanges, so their emotional experiences sounds a bit biased in their posts.
If you invest mid/long term, I see no problem to continue to use the site.

I don't have any serious problems with the site or deposits and withdrawals. Trading is somewhat slow, but deposits and withdrawals are processed within 1 business day. I still have 100% trust in Kraken to get the job done and I know they will. They have been around for long and a good track record. The fact that support is fast and here on forums should tell you something. Look at the other players, you probably wait for weeks or sometimes months, whether small or major players. Have some faith, be grateful and respectful.

i agree with you but i discovered there was a problem after i got errors !! Had i known before of course i would wait and not trade. since then i'm not trading on kraken until solved.
and yes withdrawals and deposits, NO PROBLEMS.

also :

FYI

***MAINTENANCE ANNOUNCEMENT***

Kraken is presently offline for maintenance.

While maintenance is underway, the website and API will not be reachable, and orders will not be able to be placed or canceled.

The Kraken Team