Thanks.
Was this via a Paypal refund?

Thanks for taking the time to reply.
I'll wait patiently for a few more days.

You've not mentioned whether you have had any acknowledgement from alpha on this subject. If you've not had a response then chase them. Again depending on how many days you've been waiting you should at least see a transaction in Paypal for the refund even if it's pending and not yet complete. If you don't have either then I would have concerns.

If you don't get the answers you are looking for, then worst case scenario (and assuming you are in the UK), I would suggest CCJ & the Sheriff route as low cost options to resolve the matter. No business wants a CCJ on their records !

well if you did it by credit card I had 60 with amex

also you can appeal it to the fraud dept "paypal executive commitee"

if you don't have it in hand you'll likely get a refund

people got money out of BFL this way for their scam ..at least until BFL shut its account down and moved banks
to thwart the paypal demand and cc demands for refund

anyway all I have ..but can't hurt to ask a paypal rep ...just mention you want the fraud dept
of paypal..the regular paypal folks can't do this (or so i was told) the fraud dept DID call me
back ..but alas BFL and scammed the money away ...nothing they could do...could not even threaten them
in that bfl stopped taking paypal and credit cards (interesting coincidence huh?)

worth a shot

Searing

If I'm honest that doesn't sound so clever. I'd get an answer from Alpha asap, if you don't get the response you require from them start the CCJ & Sheriff approach.

Fingers crossed.

echeque refund cancelled, however refund to my credit card for my cancelled orders has just been processed...
I guess they are just trying to keep up with the no doubt mountain of admin work involved....
all good

I would like to ask if the statement by the managing director about the unit being industrial grade and will renmain in use until it is no longer needed supersedes their 6 months warranty which is my main point of concern

Seems like a very empty promise doesn't it? You say 3 years, the guy says ok put 2.5 in writing, you disappear.

You've been avoiding an above the table answer to this question all along. Is there is someone in your company who can give black and white answer so we get this overvand done with. Note industrisl grafe work in 55deg ambient 24/7 and is robust to power fluctuations +-25%

MS supports every Windows issue for 10 years, during that time there were several versions issued

When you buy a brand new car, you get 5 years warranty, during that period there will be 5 new models of the SAME car

When you buy a Dell professional workstation you get 3 years warranty next day pick up and replacement. In 3 years your workstation would nevertheless be obsolete

If you buy a 65nm ASIC miner from Butterfly Labs, you get lifetime warranty meaning for as long as they sell it on their website, with minimum guarantee 1 year so if you but today and they remove it tomorrow you get one year

The fact that after 6 months you will have a new product has nothing to do with the fact that i have a product from you that i am conerned about and i need to make sure i can get it fixed if it breaks down after 10 months from purchase

I do not intend to throw away the hardware after 6 months, please do not count me in this statistics of your business model. Allow for good 3 years as per your and you MD's expectations.

If there is no point then give the warranty ... unless you dont want to stand by your product