Good day Everyone!

@gosha@e-coin, You're right, internal investigations mostly take a couple of days at most, depending on the case. A betting integrity investigation is not an internal one conducted solely by our investigations team, therefore we have to work with timescales provided to us by other parties.

A betting integrity investigation is conducted by such third parties, their job is to identify and reduce the risks to betting and sports being corrupted. This includes; players betting on their own sports, event manipulation for betting purposes (cheating), corrupt approaches, misuse of inside information and much more.

Investigations of the sort are not conducted by Cloudbet, our duty is to comply with these requests. Once the investigation is concluded and we are able to release the funds, if the event has not been deemed as fixed, we do so right away and inform the player.


@tashkent4G, Happy to hear back from you. Rest assured we'll PM you as soon as the new system is up and running.


@deevhq, Please accept our apologies for the inconvenience you've experienced the previous day.

I've looked into this for you with the Support team, and I can see that the bet has been settled correctly as a win. Unfortunately, at times the system grades bets incorrectly, but as it's automatic, we must wait for the assistance of the Sports team in such cases for the manual settlements.

We are completely aware of the frustration it might cause when a bet becomes settled but is not correct, however, all of these bets will be thoroughly looked into, graded accurately in line with our Sportsbook rules and according to the official confirmation of the results.

Phone number confirmation is a standard account verification process that most of our players do, this is sometimes requested to be completed by our player safety team prior to withdrawals being processed. Completing the phone verification also grants you access to a wide range of our promotions.

After looking into the conversation you've recently had with our agents, I can confirm, that we haven't informed you about the transaction being sent. The relevant team informed you, that the transaction is currently pending and will be processed shortly.

Apologies for the delay in processing your transaction, however, it can take a little longer at times when we receive numerous requests at once, but I can assure you, the withdrawal will be processed very soon.

We aren't able to provide transaction ID's of transactions that are currently pending, as at that stage the withdrawals did not reach Blockchain yet, therefore there is no transaction hash of the transaction.

Please, just make sure that your photos are clear and you won’t get any responses about the quality, I’ll follow the case and see if we can expedite the document verification for you.

If there is anything else I can assist you with, please drop me a private message and I'll be happy to assist you further.

OMG. You was right bro. These scammers has fake bonuses and earn money telling in rules - make deposit in last 3 days. Shit site!

I don't see Turbo Thursdays bonus in my cabinet. They really lie about bonuses.

DO NOT PLAY AT THIS SITE IF YOU DON'T WANNA BE SCAMMED!

THEY DO NOT HAVE ANY BONUSES!!!

I has the same problem today the bonus wasn't available on my dashboard

I contact support and they fixed very quick 

Hello Guys, hope everyone is doing great!  

@deevhq, I'm happy to hear that the matter has been resolved. We appreciate your feedback and rest assured we'll use such reviews to become better and improve further in the future!


@jeremutalukan @tashkent4G, I'm a little disappointed that you're creating accounts on BCT to hold conversations with yourself about the bonus automation, especially after I spoke to you here and agreed we will let you know when it's automated again so you can resume your normal activity.

I get that it's not ideal having to request for the bonus to be manually added, which I and the support team have confirmed is a temporary thing. If you do not want to speak to support, which takes less than 1 minute to add the bonus manually (I tried it myself), I suggest that you keep to our agreement above, rather than continue to post on this thread under different aliases.

We're working on the bonus offers, adding new ones and giving more spice to the existing ones, for the time being, the bonus will be added manually by our support team.
Our support coverage is  Monday to Sunday 24 hours a day so you'll have no problems getting the bonus funds added.


@baxterx, I completely understand your point here. I know it's easy to judge by the negative comments betting sites receive on forums, but if you further look into such matters, you can also see that we always do our best to resolve everything as soon as possible.

We are happy to receive both negative and positive feedback, but it is well known that players will mainly post issues here that will need to be resolved.

We can assure you, that our betting site is one that you can trust and all the rightful winnings are paid out without any difficulties.


@M_Dubois, Thank you for your comment! Yes, the bonuses need to be manually added at the moment, our CS agents will be happy to add it to all accounts that met the requirements.

Thanks for your comment, @M_Dubois,

Yes, the bonuses aren't automatic at the moment, unfortunately, but the CS team is always available to assist players and credit the bonus funds manually.

Hello there, brandonlang,

I've looked into your account and can confirm, that you have placed several bets with higher stakes than the mentioned amount.

We apologise for any inconvenience caused by not being able to bet the amount you wish to, however at Cloudbet we have general limits on all bets - just as all other bookmakers do. These limits are crucial to our business to help us manage liabilities and offer customers the best possible prices.

The general limits on the most popular sports are very high and the vast majority of customers will never reach a maximum bet stake alert. In other instances, some events require more liquidity in the market for us to accept bets on.

If your bet has not been accepted this is most likely the reason, and the recommended course of action is to either lower the stake or try another event.

I wish you great luck with your bets!

so they do not pay out on bonus programs, so I came across such that they do not give ordinary deposits. that's for sure it's best not to mess with them.

Hi Everyone!

@mp273782
Firstly, we apologise that your withdrawal took longer than usual to be received at your end. Your withdrawal was approved and dispatched within the hour of being requested, however it was not mined and subsequently dropped by the blockchain.

The delay is completely unacceptable and we acknowledge the error on our part when processing the withdrawal. We've undergone some maintenance that has fixed the problem and will ensure smoother withdrawals in ETH moving forward.


@bulai79
We offer a wide range of bonuses on gameplay in addition to our cash welcome offer that's valued up to 5BTC. Terms and conditions are on the site which explains the offers in full, but you're more than welcome to chat to a member of support for further assistance.


@edget1ng,
There may be a number of reasons why your account is still blocked, PM your email/username and I'll gladly look into it for you.

@bbc.reporter I had to manually search for the US elections odds but when I searched I found them, so where exactly were you looking because I can see all the options available at Cloudbet now. Also @Ronnie I’m accessing the site from my IPad, but the promotion page is unresponsive it doesn’t allow me to scroll down, however I’m able to access rest of the games and sports bet pages so do check this issue out.

I've been a cloudbet user for a long period of time already but I am a little bit late with your current update that you already allow ethereum betting.

This has been my wish for a long period of time that you allow ethereum as I am a little bit unhappy with bitcoin transaction fees. Now, I can save my
transaction fees in every time I will use your platform in betting my favorite teams especially in basketball.