I'll write an update about my situation as most people just run away and dissapear when their request gets fulfilled.
FINAL UPDATE:
As user @Cloudbet allready said, my account has been unfrozen.
My account got locked on morning of Friday 13th (Friday 13th curse is real aguess
) and was unlocked at Tuesday 17th in the morning as well.
Since their support informed me that this KYC process usually lasts about 7-10 days, I was very satisfied that they managed to solve this case much sooner.
I have no complaints on support. User Cloudbet responded immediately and so did their support on e-mail.
The only thing that was little bit uncomfortable for me was that I couldn't log in to my account while this entire proccess of KYC was happening. Also, the thing that confused me was that I couldn't log in into my account and kept getting error that the username or password were incorrect.
My suggestions to Cloudbet is to reconsider that users can still place bets even when they are under proccess of KYC . If you are not for this solution, I think that giving the user error: "You are currently in proccess of KYC verification. You will be able to log in once this is finished." This is only a suggestion though.
All in all, I am satisfied as my accountn and funds have been unfrozen and I am now able to place bets on their site. They are definitely not a scam website as some users on the forum claim.
This is my point of view and I can't vouch for everyon else, but only me.
So same thing with locked account happened to me again. My mind is blown right now. How can this happen after I fully verified my account and I have never been notified about anything?
I'm keeping it 100% real and I gave props to Cloudbet when they unlocked me, but this behaviour is extremely unprofessional.
It's been more than 72 hours since the first time I sent an e-mail to Cloudbet.
I have 3 sent e-mails, I got no replies from Cloudbet. Admin of this forum told me that they contacted me already and that I have violated some terms and that there's nothing that can be done about my account, when this is simply incorrect.
I said that to him that no one contacted me and after that he told me that soon they will contact me. This is absurd as this just proofs that the story about them contacting me is made up.
Here is my communication with the admin:
My funds have been locked and I can't log in to my account without any reason and without any further notice and now they are completely ignoring me. Sadly, I'm not making any of this up.
I'll keep everyone updated about the situation moving forward. Just like I did the last time when they unlocked my account, I'll give them props they deserve, but I'll not stop with the updates until this situation clarifies itself as I didn't do anything wrong here.
