So again, important updates are being spread everywhere except direct customer email notification.
+1
How f%&king hard can it be:
Event X (whether a) planned & known ahead of time, like scheduled maintenance, or b) sudden and unexpected, like a DDOS) happens, customers are notified ahead of time, case a), or as soon as possible, case b), via Email, twitter, and a short update in a bitcointalk.org 'official' thread. Should take 10 extra minutes to copy&paste it into the various fields.