Hello everyone,
I am posting this first and foremost to see if I can obtain any information that would be helpful in rescuing my money which is being held hostage by Bitstamp, and secondly as a WARNING to anyone else who has money in Bitstamp or is thinking about using them.
Briefly, to not make this too long : I have a verified account, been verified for a few months. I did 2 withdrawals successfully in the past, both for low 5-figure amounts (USD). Last week, I requested a 6-figure (USD) withdrawal, and it got stuck in processing. I sent them support tickets, and finally they answered.. saying they needed additional KYC information. Bear in mind that they already have all the KYC stuff that I did months ago, so these questions were completely separate and additional to anything that is their standard procedure mentioned on their site.. as I said, my account was already verified.
So they sent me a bunch of questions in order to satisfy them. So far, that didn't fix the problem - they are still holding the money hostage, they didn't reply to my reply.
If ANYONE - and I'm very serious - has any information about where these people are physically (all I've heard is Slovenia), PLEASE contact me, preferrably by private message because I want to give Bitstamp.net the benefit of the doubt, and if they are indeed legit I wouldn't want their private information leaked onto the Internet. I am already in Europe as I write this and I will get to the bottom of this, no matter what it takes. Anyone - the CEO, or other staff working there.. any information, names, phone numbers, addresses, friends, associates, which restaurant they eat at, any piece of information possible. I won't let these people get away with my money, so long as I am alive.
I used to use MtGox.. and I stopped using them for the same reason everyone else did, because you can't get your money out. Now I regret that decision.
I sincerely hope that there is just some big misunderstanding here, and if anyone from the Bitstamp.net staff sees this message, I implore you to send me a private message, or at least address your customers as soon as possible.
I have the exact same problem except it's a deposit instead of a withdrawal. In the past I have wired 5-figure sums and they have all gone through. Two weeks ago I wired a bigger sum (almost 6-figures), and it still hasn't been credited. I opened a ticket last week, they answered saying they had received my deposit but that I need to provide further KYC information. I provided all the information they asked for (these KYC questions were "further KYC procedure" not the standard ID etc, which I had already provided before).
I have provided all the information, but my deposit still hasn't been credit and I'm still waiting. All this time I have to watch the BTC price go up everyday, knowing they have received my deposit but there is nothing I can do.
If anyone from Bitstamp sees this, it's TICKET #30492
