I just wanted to drop in to give my recent experience with the exchange. Your mileage may vary, but here is what happened over the span of about an hour this morning:
I was being told by friends that there were all these bad things happening at the exchange, and that people couldn't get their coin out. I immediately tested a withdrawal, and it went through without issue. It was under the basic verification amount, but it was immediately processed. I then applied for enhanced verification. The facial recognition failed on the process, so I submitted a support ticket, went to their slack and asked about it in their support channel. It was answered within 10 minutes. I corrected the issue I had based on the recommendations in the support ticket, resubmitted the documents, and within another 10 minutes, I was enhanced ID verified. I was then able to withdraw all the coins that I had on the exchange.
I'm not sure why there are so many people claiming Bittrex is stealing their coins, but I'm going to keep using them until otherwise unsatisfied with their service or honesty.
-Fuse
I've similar remarks for them. It seems a bit strange to me, looking at all the negative replies around.
One week back, after reading all this, I withdrew my almost all coins from Bittrex. But even till that withdrawal completion, everything worked out smooth for me.
Are you working for Bittrex?
I am trying to get into the Slack, but it is only for verified users.
How convenient.
https://support.bittrex.com/hc/en-us/articles/115002224092-How-do-I-get-invited-to-the-Bittrex-Slack-channel-In order to better protect our customers and comply with Slack policy, Bittrex Slack invites will only be available to users whose accounts have been Enhance Verified. The Slack team and Bittrex have created this requirement to help eliminate spam, phishing, and general abuse.
As of this writing, the Bittrex team is still working on a mechanism for our enhance verified users to be invited to the Bittrex Slack channel. Please check back later for further instructions.
I am not going to beat around the bush, but I am having the same problem as tons of other users. Sent support ticket on 05 November (#399121). After 3 weeks of no reply, I made a new ticket, but got a standard ticket back from Mr. Brian, who isn't much of help except saying: do not create another ticket! I cannot believe how I'd praise and recommended bittrex to my family and friends, but getting anally rekted by them..
It has been freaking
30 days man. I do not know how they calculate their so called 7 days waiting time
Moreover, if you read through their terms and conditions, it is a one-way traffic show.
https://bittrex.com/Home/TermsArticle 13We will own exclusive rights, including all intellectual property rights, to any feedback, suggestions, ideas, or other information or materials regarding Bittrex or our Services that you provide, whether by email, posting through our Services, or otherwise (Feedback).
Any Feedback you submit is non-confidential and shall become the sole property of Bittrex. We will be entitled to the unrestricted use and dissemination of such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You waive any rights you may have to the Feedback (including any copyrights or moral rights). Do not send us Feedback if you expect to be paid or want to continue to own or claim rights in them; your idea might be great, but we may have already had the same or a similar idea and we do not want disputes. We also have the right to disclose your identity to any third party who is claiming that any content posted constitutes a violation of their intellectual property rights, or of their right to privacy. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the requirements set out in this Section 12 or in Section 11 (Acceptable Use) Further, you agree not to submit any Feedback that is defamatory, illegal, offensive, or otherwise violates any right of any third party, or breaches any agreement between you and any third party.
A user may report to Bittrex any Feedback that he or she believes violates these Terms, and Bittrex may remove the Feedback from the Site, suspend or terminate the account of the user who submitted the Feedback, and/or take any additional action to enforce these Terms against such user.
Also, in accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, Bittrex has adopted a policy of terminating, in appropriate circumstances and at our discretion, account holders who are deemed to be repeat infringers. We also may, at our discretion, limit access to the Services and terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
If you think that anything on the Services, including any Feedback, infringes upon any copyright that you own or control, you may file a notification with Bittrex's Designated Agent as set forth below:
Designated Agent: William Shihara
Address of Designated Agent: 6077 S. Ft. Apache Rd Suite 100, Las Vegas, NV 89148
Telephone Number of Designated Agent: (866) 554-0350
Fax Number of Designated Agent: (702) 749-5871
Email Address of Designated Agent:
bill@bittrex.comPlease see 17 U.S.C. § 512(c)(3) for the requirements of a proper notification. If you knowingly misrepresent that any material or activity is infringing, you may be liable for any damages, including costs and attorneys fees, Bittrex or the alleged infringer incurs because we relied on the misrepresentation when removing or disabling access to the material or activity.
This means my passport, and your passport that you'd submit to them, is their sole property and they will do whatever they want with it. I asked Bittrex on how they are going to use my data and store my information safely. They haven't responded, nor solved my item.
I think I can write an entire bible, why people should be careful when using Bittrex.
Hope they read this post and can solve my ticket. Pff.. Unbelievable..
