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After reading your whole reply I would like to know the reason why you took so much pain in finding the reason?[...]
The same reason I oversee things in scam accusations board and chased and validates evidence myself, to get to the bottom of a situation, to prove and disprove a statement, to learn who tell the truth and who tries the lies [be it a case of angel and demon or the lesser of two evils]. Let's say I find a pleasure in getting things done, situation resolved, and a false statement disproved.
I would like to thank you as a user of BC to get into the deep analysis and getting a reply from the team for someone questioning the chat ban. It is really incredible to see someone so much indulged in providing resolutions within the forum rather from the support team. Which kind of doesn't look good for BC support here.
I would sincerely beg you to reconsider your opinion, because BC Support --be it the person who handle the forum account, or the reps [a handful of them] that's "assigned" to me and in constant communication with me-- actually plays a very huge contribution on each and every cases against them that I oversee and enabled me to get to the bottom of things.
Just because they're "silent" here doesn't mean they didn't actively participate in solving cases against them, nor that their absence should be perceived as something that doesn't look good. They immensely helped and handled cases, get things done, behind the screen, providing evidence that's set for-my-eyes-only due to its private nature. In fact, BC support is perhaps one of the most active support team amongst other casinos' reps on the forum in handling cases.
This case for instance, they dug into the user's history, that took them days to get done as they have to communicate inter-departments [and only god knows how many departments they have to visit to compile these informations], and unearthed evidences that I asked, simply to prove that their mod's decision is justified.
So, I'll humbly beg you to reconsider
BC.Game Support's participation on this forum's dispute, as their silence this far is because I already made a statement regarding cases, so they avoid redundancies by making similar statement, and not a form of negligence.
tl;dr: it's justified, leave it be.
I followed this case through this thread and I expected this ending... It's nice that you went out of your way to meet and help, but they didn't kick him out of the chat just like that, there is always a reason for something.
[...]
Yes, there is a reason... of which been provided to me and I've seen it, that I don't think I can share. Much like the case of "MarMar" where I had to keep it for myself. I'll appreciate it if you'll accept my words at face value when I say that according to the evidence provided to me, the reason for that player's ban from chatbox is justified.