Does this mean you're have successfully withdraw multiple times, but your $2,740 withdrawals since June 27 are still processing until now? the rest $13K which on your account has been wiped by them? they must be have explanation behind that.

Well, no doubt Duelbits flagged your accounts since you're won big money and exceed your deposit amount, I think they're currently do a whole investigation to see if your account have did suspicious or breaking their TOS.

AFAICS the accusation is legit and we're need to wait Duelbits's response this accusation.

Edit:
You should add your conversation with them.

Hi bro this my conversation with them
https://pasteboard.co/GwXfLOKK9VBy.jpg
https://pasteboard.co/TsYIMGQbAbgU.jpg
And yes as you said but this 16 days bro this not easy and what kind of case take 16 days ? Put yourself in this situation are you can wait 16 days and you know you nothing do just play and everyone in chat now my play i win so much in live games i was get even 3100X on crazy coin flip

They're up to no good if they deleted the logs of your accounts.

There's no reason for them to delete the logs. If a player makes a withdraw request it should still show up as "Pending" or "Rejected" or "Sent".

try posting this on their ANN thread to hopefully get the attention of their representative faster. as Maus0728 has said, Duelbits have been operating for a couple of years and has gained a good reputation(at least I think so) here in the forum and I doubt they'd ruin their reputation. that being said, I would love to here their response to this.

You can see the Duelbits ANN thread here:
Duelbits.com | Casino & Sportsbook | Earn up to 50% rakeback | VIP |

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Who said Duelbits deleted all the logs? You can see from the screenshots that this is not true.
Please read more carefully before posting comments on this topic.

The words "balance" and "logs" have very different meanings. Moreover, as you can see from the screenshots of the conversation with the support, they did not delete his balance but put it "on hold" until the case is resolved. This is a normal procedure in almost all casinos.

As I said before, please read more carefully before posting.

This is the normal process and the site should ensure that the gambler understand this process, because if they don't this will be the result, the gambler will panic and probably will spread the news right away to ask for some help. There's a clear proof that the site is cooperating with OP, so let's wait for the final explanation of Duelbits and I believe if proven wrong, the site should compensate the waiting time, imagine the stress that this gambler feel, if the site see the irregularities they should say it right away.

This seems to be a serious issue. It is a good thing that you brought you it up here since Duelbits is active here, I hope they resolve it very soon since you have been waiting for more than 2 weeks now. It's not good if you'll ask me. But keep being patient and wait for them. 16 days is a long time frame IMO, perhaps Duelbits can share some overview about your case (what is the account's issue and so on) so we'll also be enlightened about this one.

As per my experience, I have no bad experience depositing, playing, and withdrawing with Duelbits. I also been there since 2020, but I'm a smaller gambler compared to you OP.
Goodluck