There seems a problem with his case as even the customer support was not able to any information on his case. It's a good thing that the OP has raised this concern to the public so Duelbits will be able to provide information on his issue.

Anyways, it's a good sign that the customer support is still acknowledging the issue and is able to provide an update on it. But still the fact that this issue has not been resolved for more than 2 weeks, Duelbits should be able to provide as to why there is hold for more than 2 weeks.

@sasky1993, Have you discussed your problem with: @duelbits, he's the representative on this forum about the gambling site duelbits.com, in addition to their support on the site.

I don't think they're going to cheat with $16K, they here have a lottery/prize given out for free every week more than $16k, if you count/month, it's a free prize with conditions.

I'm sure this is your misunderstanding with your winnings/withdrawals on the duelbits.com site, I suggest trying to contact/PM their representatives here to solve your problem, if what you say is true, I'm sure they will give an answer and solve your problem.

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Bro, try to do the second alternative.

Ask this person for help:@Hhampuz,
Note: he is not the owner or team of the duelbits site, he is the duelbits campaign manager, redirect this thread and ask him for help, because he has a special conversation with the duelbits team, so that the duelbits team that represents here can review your current problem, ask that person for help gently, he is a good person, he always helps people who are having trouble and problems, good luck.

Hi bro he is not active since 1 jul ..also iam said the truth bro as you see in screenshot and i come here and post because my patient is finished i don't think there is a case in casino website take 16 days bro

Have you tried to PM? because the PM will go directly to the email as well as a notification too, most likely online soon if you have sent it. 16 days have passed I understand your patience is running out, that is quite a long time to wait. But Duelbits are very trusted, you have to be a little patient again to give them of time even though it's hard.

I assume OP passed the KYC verification, so I think 16 days+ waiting for the pending withdrawal is way too long.  I trust Duelbits because they are known as a reputable casino in this forum and had long been playing there but I think solving this case for more than 10 days is long enough to verify if the user is doing an illegal activity which I don't think he is since Duelbits hasn't raised that concern until today.  It is kinda mind-boggling but I hope to hear a representative from the Casino clear this accusation for us.  And @OP I hope your issue will be solved soon just add more patience and good luck.

Hi bro thank you for words i can waiting them another 16 days not a problem if they solve my case as you see i was told them just give me the date time.. i have 16k not easy for me so i can wait more but if my case not fixed with another 16 days so what should i do? This 16k not easy for me bro i play hard with my heart was soo boom 😅

I see duelbits.com as a reputable company , but anyways I suggest you exercise more patient as you've lunch this complain,I know is a kind of frustrating having your funds locked, I guess any of their representative might come across this post here and come up with a response and solution to your problem or you should give them a call if you haven't in order to have one on one conversation with their customers service representative.

That's not "normal". If his funds got frozen the moment he hit it big then they're up to no good. That's shady moves by duelbits, maybe instead of protecting crypto casinos which are known for all sorts of shady moves call them out on their shit so this guy gets his money.

That's pretty frustrating to not get an answer to simple questions. Duelbits is one of the growing casinos as far as I see from forum ads, I don't want to think they freeze accounts for no real reason. Your winning amount is pretty normal, based on current information I don't understand why they don't pay. As I see from screenshots you have multiple withdraws before that happened without any problem. What's changed? They need to give a satisfying answer why they still put you on hold for days this time. Hopefully one of their public relations specialist will see this thread and give everyone a good answer to erase question marks about the company.

Again, read the relevant posts and and stop writing bullsh*t to advance your false narrative. Having a personal grudge against casino has nothing to do with this topic, and you are not helping anyone.