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    Author Topic: Impossible KYC Requirements - Stake.com - Withholding $6000 USD  (Read 2063 times)
    Broadanbig
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    July 03, 2023, 01:47:21 PM
     #101

    To me, op clearly broke the rule, VPN usage is something most casino heavily frown at, if this was some other casinos, by now, they probably would have closed OP's account and confiscated the fund in it, but then, I personally  I'm pleading with Stake to please tamper justice with mercy.

    Yes, you are right. I completely missed that part. If he did indeed use a VPN or proxy to manipulate his real location, that would be a violation of their terms of service, and that would explain these extensive requests for detailed KYC verification. For his sake, I hope that they reach an agreement.

    He wasn't told that they are investigating his VPN use case.

    We can't really know that. From the OP's posts, he only shared parts of the conversation with customer support, not the whole thing. Maybe it was explained to him in the first email when he was asked for lvl3 KYC.

    This is the reason i always advise players to better make available their  KYC documents for verification at the point of registration even though the casino doesn't ask for that from the unset, the method will help players to avoid this kind of problem in the long run, since the KYC is already done and even if there is possible VPN usage it won't affect the account anymore unlike when the account is unverified when the problem occurs.
    Let's just hope the ops did not use VPN to open the account in the first place, if not he is going to have difficulties in verifying the account.
    Again, like I said in my previous comment, if things still be the same as op said it initially,
    Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

    The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.
    Possibly OP must have used VPN to bypass protocol when at the earliest stage of luck and possibly used it to be constantly logging into his account and likely to have forgotten himself logging in as well wiyhivon which triggered this actions from the casino. I think OP brought this up on himself if it really was what happened because I see no reason a casino would be bent on getting the physical bill stamped by the office as mentioned by OP. Otherwise while would they lock OP account a d not allowing OP to access his funds.

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