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    Author Topic: Impossible KYC Requirements - Stake.com - Withholding $6000 USD  (Read 2063 times)
    decodx
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    July 01, 2023, 07:44:07 PM
     #81

    To me, op clearly broke the rule, VPN usage is something most casino heavily frown at, if this was some other casinos, by now, they probably would have closed OP's account and confiscate the fund in it, but then, I personally  I'm pleading with Stake to please tamper justice with mercy.

    Yes, you are right. I completely missed that part. If he did indeed use a VPN or proxy to manipulate his real location, that would be a violation of their terms of service, and that would explain these extensive requests for detailed KYC verification. For his sake, I hope that they reach an agreement.

    He wasn't told that they are investigating his VPN use case.

    We can't really know that. From the OP's posts, he only shared parts of the conversation with customer support, not the whole thing. Maybe it was explained to him in the first email when he was asked for lvl3 KYC.
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