When a service is available 24/7, it should also be responsive to customer needs. It's unwise to let a customer's issue go unaddressed just because it occurred on the weekend - I find that highly unfair. No matter when the issue arises, customer service should be ready to resolve it promptly and without any hassle. That's the hope of every user who encounters a problem - whether with a casino or any other centralized service.

Responsiveness is one of the strengths that customer service at any casino can enhance. Customer issues can arise at any time and must be resolved as quickly as possible. If the casino is truly responsive - then I'm sure their reputation will improve over time.

He attempted to withdraw without meeting the 1x wagering requirement, which led to the issue.

I can see some familiar faces in here

I want to add my own experience, that the wagering should be 1x and not 5x of deposits (unlike what is seemingly wrongly claimed by support).

Besides I think 1x is industry standard. Everywhere I go, 1x. I have never heard of 2x much to say 5x Support should really check and clarify this!!

But back to my experience. As people who know me from long, I play BJ a lot, and sometimes, Baccarat. So there is where I decided to wager my 1x of $50.

Very good selection of Evolution and Live88 (these are for me the premium live tables). BUT Betpanda search button is not good, for example if you search 'Baccarat' you get something like 15 hits. And only 1 is from Live88. 4 or 5 from Evolution.

Not to worry. Go to that option, and you will see Live88 lobby or Evolution lobby, then everything is accessible from there easily.

Wagering requirements is easy to see. As soon as you finish you go to your Bonus section and it will show Complete.

According to various information, we know that Betpanda.io Casino is originally registered by a company in Costa Rica. We noticed that the license of this casino is shown under a company in Costa Rica, but the sole owner of this casino has not been found. This casino is actually shown under a company in Costa Rica, Star Bright Media S.R.L., as can be seen from various reviews. However, you cannot say it is a direct scam because there is some evidence here, but if you do more in-depth research, you may find something more. However, currently we can see everything about this casino is quite good, we hope that this Betpanda.io Casino will flow in a good direction in the future.

I don't think it's a matter of gamblers not wanting free spins, but rather, they're likely playing carelessly and too recklessly. This is what actually causes them to miss out on free spins. I think the gambler's job is simply to analyze carefully and bet cautiously according to their abilities. For the results, gamblers cannot guess perfectly, they can only estimate that with this technique there is a possibility that the results will be correct or come out.

Honestly, I haven't thought about it that way, because whatever the outcome, it all depends on our luck whether we can win from the free spins or not. I appreciate your opinion on techniques and similar things to increase our chances, but for me, I can't see that as a way to win.

The free spins are very limited, and sometimes I don't expect anything from the free spins I get. This is not without reason, as I've had many experiences with this and ended up with no wins.

well it depends on the wagering conditions of course we can’t really blame the casino for not being able to give off 100% free spins to about everyone because they’ll just end up losing money if that is the case but if they only require the minimum then i don’t think it is bad for us anymore especially if we end up winning in those free spins any way

Dutch have no geographical restrictions in use, right?
Furthermore, Betpanda is a crypto-based casino; afaik, these types of casinos typically outsource fiat currency deposit processing to third-party services which I believe are more directly subject to EU/related currency jurisdictional laws.

Just for transparency purposes - I received a small deposit to test the exchange. I guess it's how they tempt some of us to switch
Feedback wasn't required but I still felt I should give one - especially since it's always great to have many options when betting.

General remarks
I'll start by saying that my initial thought is that Betpanda is run by a team more focused on casino than sports betting.
That doesn't mean that sports betting isn't done properly, it's just a feeling that I had when testing it out, browsing through bonuses, going through ToS and things like these.
Some promos for the sportsbook simply don't sound correct - so I assume they are just worded in the wrong way.

I'm not a casino player so I didn't play any casino games. I did check the providers though - and the standard lineup is all there.

Bitpanda has no withdrawal fees, thanks for that fellas. The thing I hate the most is when I withdraw 10 mBTC and receive 9.985 because of the fees. OCD is real, you know?
Also, you can generate new deposit addresses whenever you feel like it - which is good for privacy.

Sportsbook
UI is similar to most crypto bookies which is good - you'll have no issues searching for stuff and the time needed to get used to it is quite short.
It felt easy and natural for me instantly to place bets, which is a big thing for me. If UX is bad, I won't return for the odds.
The site looks clean, I like the colors, favorites bar is something I use everywhere and works great here - so a plus from me for that feature.

Odds are good, didn't compare but felt slightly higher than the industry standard.
I like the Quick Bet feature as well.

Conclusion
Good enough to test out further, especially considering they are (hopefully) no-KYC. I will be depositing in the future.
There's a 5x wagering requirement according to the ToS though - if that's a real requirement it's a no-go for me.
I rarely keep my money on any centralized platforms so I won't have 1 deposit which will stay there for weeks but 20 deposits and (hopefully) 10 withdrawals in that period. Meaning - if I win a ticket, I don't want my money to stay there - although I mean to deposit it and play again.
Therefore I hope that 5x is something that is used for protection and implemented in rare cases, and not the standard practice.

Questions for the team
1.) How many confirmations are needed for BTC deposits to settle? This is a big one for me.

2.) I noticed that, even if you deposit BTC, the bets are still placed in dollars? Does that mean that the account is also in dollars?
To help you understand more clearly - I deposit 10 mBTC at 100.000$ BTC price (for easier calculation) - so 1000$ in USDT, but it's actually 10mBTC.
What happens if I place the 100$ bet while BTC is 100k$, but the bet is settled when BTC is 120k$? How will it be settled?
Basically, if I deposit BTC, I want to bet in BTC - otherwise it makes more sense to deposit USDT.