haven't tried very many online gambling sites although have heard many negative things about every one that I have tried. And trying Minebit for the first time has changed my outlook into online gambling. It's the best and effective online casino that I've tried to date. In fact probably the best there is in the World. Quick withdrawals and probability of winning is outstanding. The Chat Representatives are very precise and quick to respond with resolving questions or issues. By far the one and only online gambling site that is needed and that is minebit. 

I see, that's unfortunate. Hopefully they'll be much more active in responding to inquiries next time.

I think most of the games on their platform do count towards your wagering, but they probably just don't include some games due to possible abuse (no idea which ones though).
Anyways, I've already suggested this directly to the MineBit team, and they said they'll listen to all of the feedback from you guys and that they'll always be working on improving it. 

That is good for you. Everyone has their favourite casino to date and stay put and enjoy the fun MD that only happens when the gambler wins more than the previous casinos he has been using. Yet you have to gamble responsible and gamble what you can afford so you won't have dispute with them. I can see that you are new in the forum with only one activity. You are welcome.

Smooth deposit, withdrawal and quick respond from the casino representative or the support team give a casino the needed reputation from users. If a casino banned or restricted a gambler and they explained the reasons clearly for the gambler, they will be no dispute between them.

First I thought you said about an accusation created 1 year ago but not yet resolved and I surprised because I remember that MineBit does not have negative trust feedback.

Check that thread, it's only created recently and it's another surprise. Not sure why the user waited from August 2025 till now to create this accusation while that account was created in this forum in 2023.

They Minebet's rep needs to answer in that accusation thread because $800k is a very big amount of money so it's great to clean it with official reply. Ignore it and keep silent will make the community confusing and even fearful while don't know what actually happened. Even the accusation is invalid from the user, if Minebit's rep won't reply officially, it's quite scary.

Firstly, AGCCS is a free, independent mediation service (not a regulator, court, or official Alternative Dispute Resolution body with enforcement power). Their decision does not mean that the case is closed, their decisions are not final or legally binding so for you to close a $800,000 USD Case just based on that is definitely not a valid reason.

Secondly, I was only accused of Jurisdictional Non-Compliance from the very beginning before I even brought up the case to CasinoGuru/AskGambler. In which according to your Terms and Conditions, my balance of $800,000 shouldn't have even been voided in the first place. The particular clause MineBit is using against me clearly states that if I am a resident in a country in which the use of the Website is not legal, they are entitiled to close my account, in which case any balance on the Account on the date of such closure will be refunded to me as soon as possible. But they quoted that clause and still voided all my winnings. I believe I have mentioned this COUNTLESS times in our emails and in the complaint thread but not a single time you have clarified WHY was my entire balance voided in the first place even though your own T&C says otherwise.

Thirdly, CasinoGuru misunderstood and thought that when I said I saved bonuses, they thought I was using Bonus Funds or Promotional Funds when I was using only real money deposits. Let me quote CasinoGuru "You should also be sure that you use any bonus spins or features that you may achieve before you finish the bonus wagering. It is unfair for players to try to delay rounds or save features for use with real money after the bonus has ended, and attempting to do so could result in your balance being confiscated."

Lastly, during the AskGamblers process you offered to refund deposits made so far, but right after the complaint was closed, I was informed that my account data was “deleted” and not recoverable, hence a refund of my deposits will not be possible.  

So for both of our sake, this has been ongoing for more than a year, address these four points and if your response is actually a valid take, then I will drop this entire issue, fair and square. More than a year of going back and forth about this and there hasn't been a single time you addressed ANY of the four points.

Unless the decision comes from Anjouan or a approved ADR, this case is still Open.

How was my complaint already answered on this thread if you don't mind me asking?

Also, maybe if you actually read what I typed, you would then realise that AskGambler closed the complaint and resolved in MineBit's favour is because I allegedly played in a Restricted Jurisdiction, which means I allegedly violated the casino's T&C. Under Askgambler complaint guidelines, if the player is found to have violated the Casino T&C, the complaint will resolve in the casino's favour regardless.

My issue isn't with them closing and blocking my account, my issue is that they did not follow their own T&C, where the same exact clause stated that the balance in my account will be refunded to me asap.

At least make the effort to read and understand the complaint before giving your views. Its people like you that makes it that bit harder to get Casino's like MineBit accountable for their actions, such a blatant scam commited by them and yet there are people siding with the casino (probably paid by the casino). If not, tell me what could warrant MineBit to even void my entire balance? What reason?

And the reason why they did not do that was because for both AskGambler and CasinoGuru, their complaint guidelines state that as long as a player violated the casino's T&Cs, the complaint will either be rejected or resolved in favour of the Casino....
In my case, I apparently did violate MineBit's T&Cs, that is why my complaint on CasinoGuru was rejected and my complaint on AskGambler was resolved in favour of MineBit.

But that is not the main issue, the main issue is that MINEBIT said that I violated Section 10.3 where “If it becomes apparent to us that You are a resident in a country in which the use of the Website is not legal or You are using the Website from a country in which the use of the Website is not legal, we shall be entitled to immediately close Your Account, in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so.”



This is the main issue, they blatantely didn't follow their own T&Cs, instead of refunding me, they VOIDED my entire balance.

It's literally SOO OBVIOUS