Real scumbags.

I lost a huge amount of money, several times more than their pathetic $7k deposit. A lesson for life.
And it's really curious why they haven't been flagged as SCAM anywhere yet, when more and more reports of stuck exchanges keep appearing every day. It's obvious this is a total scam.
I am very sorry for your loss. My advice and I speak from personal experience, having once had funds held by a scam exchange called Yobit ( I used Yobit its a scam many years ago, and to this day theyve never paid me anything. I stopped using that exchange a long time ago, and I havent used any other exchanges since; I only use Binance. ) is to never use an exchange where you dont know who the owners are, or where youve never even seen their faces.
I know many people dislike KYC procedures, but sometimes it is better to complete KYC on an exchange where the owners are well-known public figures for instance, Binance. You might say, "But Binance has been targeted by hackers!" Thats true, but its still operational; and even if they were to pull an "exit scam" one day, they would be held accountable by governments they would end up in prison. However, when you use an exchange where the owner is anonymous, there is nothing to stop them; they could steal your money and vanish, never to be found again.